Claims Broker

Howden Insurance Brokers Limited; Birmingham; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Career development opportunities

Diversity and inclusion initiatives

Flexible working arrangements

Job summary

A leading insurance broker based in Birmingham seeks a Claims Manager to efficiently manage claims processes, ensure compliance with regulations, and maintain strong relationships with clients and insurers. Ideal candidates should possess strong communication and analytical skills and have A-Level education. The role supports career progression and values diversity.

Qualifications

• Experience in a claims role is a plus, especially in an international broker.
• Understanding of insurance principles and claims-handling processes.
• Familiarity with London market operations is beneficial.

Responsibilities

• Liaise with clients and insurers to manage claims efficiently.
• Prepare claims documentation for underwriters.
• Maintain accurate records in internal systems.
• Support negotiation of claims settlements.
• Ensure compliance with procedures and regulations.

Skills

Interpersonal skills

Organizational skills

Analytical skills

Communication skills

Analytical thinking

Education

A-Level education (grades A-C or equivalent)

Tools

CRM systems

Claims management software

Job description

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of over 20,000 employees spanning more than 100 countries.

We're moving from strength to strength, expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions. By bringing together diverse expertise and perspectives, we're enhancing our unique culture and values, whilst continuing to expand our capability to innovate, and deliver exceptional solutions for our clients.

The role

This role acts as a key liaison between clients and insurers, ensuring that claims are handled efficiently, accurately, and in line with regulatory standards. You’ll be responsible for delivering a high level of service while managing claims processes, maintaining strong relationships with stakeholders, and supporting the wider team with technical and administrative tasks.

As you grow in the role, you’ll take on more responsibility for managing your own workload and supporting less experienced team members. You’ll also contribute to projects, provide management information, and ensure compliance with internal policies and external regulations.

What you’ll be doing

• Liaising with clients, insurers, and third parties to manage and resolve claims efficiently.
• Preparing and presenting claims documentation to underwriters and responding to queries.
• Maintaining accurate and up-to-date records on internal systems.
• Supporting the negotiation of claims settlements to achieve the best outcomes for clients.
• Monitoring delegated authority contracts and ensuring cost-effective management.
• Providing updates and guidance to clients throughout the claims process.
• Assisting with internal projects and contributing to team objectives.
• Ensuring compliance with legal, regulatory, and company procedures.
• Supporting the processing of collections, payments, and related data.
• Building strong relationships with clients and internal stakeholders.

Who we’re looking for

• Ideally has some experience in a claims role, particularly within an international broker (though not essential).
• Understands the general principles of insurance and the claims-handling process.
• Familiar with London market operations (Lloyd’s and company markets).
• A team player with strong interpersonal and communication skills.
• Highly organised and able to manage multiple priorities.
• Comfortable working under pressure and to tight deadlines.
• Proactive, with the ability to work independently and use initiative.
• Commercially aware with good analytical and decision-making skills.
• Able to build and maintain strong working relationships.
• Willing to support and mentor less experienced team members.

Qualifications

• Educated to A-Level standard (grades A–C or equivalent).
• Progression toward professional qualifications is desirable but not essential.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can.