Claims Assistant

Arch Insurance; Manchester; On-site; GBP 28,000 - 42,000; Full time

Job summary

Arch Europe Insurance Services Ltd in Manchester seeks a claims professional to manage a portfolio of first party property claims and work with underwriters. You will liaise with brokers, insureds and stakeholders to deliver timely settlements and maintain service levels.

The role requires knowledge of the UK insurance market, the ability to interpret policy coverage, and strong customer service skills. Candidates with insurance experience and a readiness to pursue CII qualifications are welcome.

Qualifications

• Basic understanding of UK insurance market and the claims process.
• Ability to review policy documents and correctly interpret cover.
• Ability to apply a high level of self-management.
• Enthusiasm and passion for strong customer service.
• Strong analytical, verbal and written skills.

Responsibilities

• Manage a portfolio of first party property claims.
• Working in conjunction with Underwriters.
• Liaise with brokers, stakeholders and insureds as required.
• Efficiently handle all claims which are part of the file allocation in accordance with group SLA's.
• Adjust, assess and manage assigned claims within own defined authority.
• Ensuring coverage is accurately reviewed and reserving is correctly set and maintained.
• Setting of file strategies and negotiating settlement in accordance with policy terms.
• Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times.
• Deliver a customer centric claims proposition that will enhance the Arch reputation / brand.

Skills

UK insurance knowledge

Policy interpretation

Self-management

Customer service

Communication skills

Education

Open to CII qualifications

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Role Summary & Purpose

• Manage a portfolio of first party property claims.
• Working in conjunction with Underwriters.
• Liaise with brokers, stakeholders and insureds as required.

Key Tasks & Responsibilities

• Efficiently handle all claims which are part of the job holder's file allocation in accordance with group SLA's
• Adjust, assess and manage assigned claims within own defined authority.
• Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained.
• Setting of file strategies and negotiating settlement in accordance with policy terms.
• Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times
• Deliver a customer centric claims proposition that will enhance the Arch reputation / brand.

Role Requirements & Skills

• Basic understanding of UK insurance market and the claims process
• Ability to review policy documents and correctly interpret cover.
• Ability to apply a high level of self-management.
• Enthusiasm and passion for strong customer service
• Strong analytical, verbal and written skills

Qualifications

• Open to working towards CII qualifications

Experience

• Insurance experience desirable
• Customer service experience

14101 Arch Europe Insurance Services Ltd