Claims Executive

James Hallam Limited; Plymouth; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Holiday purchase scheme

24 Hour GP Service

Income protection

Death in service

Anniversary recognition

CII membership/support

Terry Berry membership

Job summary

James Hallam Limited is seeking a professional Claims Executive to join our Plymouth claims team. You will support clients through the claims process, ensuring settlements are handled efficiently and with high-quality service.

The role requires experience with Professional Indemnity and property/liability claims, strong integrity, and excellent communication. You will liaise with clients, insurers and colleagues, contributing to accurate record-keeping and strong insurer relationships.

Qualifications

• Experience with Professional Indemnity, Property and Liability claims is desirable.
• High standard of integrity and organisational skills with ability to meet deadlines both individually and in a team.
• Ability to form and sustain relationships with colleagues at all levels.
• Excellent interpersonal and communication skills.
• Customer-centric approach recognising customer needs.

Responsibilities

• Effectively and proactively administer and negotiate claims settlements on behalf of clients.
• Negotiate to reach the best settlement while maintaining good insurer relationships.
• Liaise and advise clients, colleagues and insurers on claims procedures and technical liability queries.
• Develop and maintain good relations with partner insurers and suppliers.
• Create and maintain accurate records and files in line with Claims Procedures Manual.
• Share knowledge and experience within the Group where possible.
• Handle all types of general insurance claims including Motor Fleet, Commercial Combined, Liability, Property, Professional Indemnity, and more.

Skills

Claims handling

Integrity

Relationship building

Communication skills

Customer focus

Job description

Who We Are

James Hallam is an established and respected independent insurance broker, providing specialist advice and tailored insurance solutions to business and individuals across the UK. We pride ourselves on long-term client relationship, technical expertise, commitment to delivering high quality, personal service and our culture.

The Role

We are seeking a professional and proactive Claims Executive to join our claims team inPlymouth.This role is pivotal in supporting clients through the claims process, ensuring claims are handled efficiently, fairly and with the highest level of service.

Key Responsibilities

• To effectively and pro-actively administer and negotiate claims settlements on behalf of clients.
• Negotiating to reach the best settlement possible for our clients whilst maintaining a good relationship with insurers.
• Liaise and advise clients, colleagues and insurers on claims procedures, queries and technical liability queries.
• Develop and maintain good relations with our partner insurers & suppliers.
• Create and maintain accurate records and files including both hard copy and I.T. system records as appropriate and in line with Claims Procedures Manual.
• To perform an integral part of the Group sharing knowledge and experience wherever possible.
• Handling all types of general insurance related claims, such as Motor Fleet, Commercial Combined, Motor Traders Combined, Combined Liabilities including Construction & C.A.R. , Retailers / Office packages, Commercial Property Owners, Professional Indemnity, Directors & Officers / Trustees Liability, Commercial Legal Expenses, Marine Transit, Engineering including Computer, All Risks.

Your Profile

• Experience dealing with Professional Indemnity, Property and Liability claims desired.
• High standard of integrity and organisational skills with an ability to work to deadlines on your own and as part of team, supporting, assisting and co-operating with colleagues at all times.
• The ability to form and sustain relationships with colleagues at all levels.
• Excellent interpersonal and communication skills.
• Customer-centric approach recognising significance and importance of customer needs.

What We Offer

• 25 days holiday
• Additional Holiday Purchase Scheme
• 24 Hour GP Service
• Income Protection Insurance
• Death in Service
• Anniversary Recognition
• CII Membership/Support
• Terry Berry Membership