Claims Executive

James Hallam Limited; Plymouth; On-site; GBP 26,000 - 38,000; Full time

Job summary

James Hallam Limited in Plymouth seeks a proactive Claims Executive to support clients through the claims process, ensuring efficient and fair handling with high service levels.

Key duties include negotiating settlements, liaising with insurers, advising clients on procedures, and maintaining meticulous records across IT systems. The role emphasizes integrity, teamwork, and a customer-centric approach.

Qualifications

• Experience handling PI, Property and Liability claims.
• High integrity and ability to work to deadlines.
• Ability to build and sustain relationships at all levels.
• Excellent communication and customer-focused approach.

Responsibilities

• Administer and negotiate claims settlements for clients.
• Negotiate best settlements with insurers while maintaining relationships.
• Advise clients, colleagues and insurers on claims procedures and liability queries.
• Maintain accurate records in documents and IT systems.
• Share knowledge within the team and support colleagues.
• Handle general insurance claims including PI, Property, Liability, and other lines.

Skills

Negotiation

Relationship building

Interpersonal skills

Communication skills

Customer focus

Job description

James Hallam is an established and respected independent insurance broker, providing specialist advice and tailored insurance solutions to business and individuals across the UK. We pride ourselves on long-term client relationship, technical expertise, commitment to delivering high quality, personal service and our culture.

The Role

We are seeking a professional and proactive Claims Executive to join our claims team inPlymouth. This role is pivotal in supporting clients through the claims process, ensuring claims are handled efficiently, fairly and with the highest level of service.

Key Responsibilities

• To effectively and pro-actively administer and negotiate claims settlements on behalf of clients.
• Negotiating to reach the best settlement possible for our clients whilst maintaining a good relationship with insurers.
• Liaise and advise clients, colleagues and insurers on claims procedures, queries and technical liability queries.
• Develop and maintain good relations with our partner insurers & suppliers.
• Create and maintain accurate records and files including both hard copy and I.T. system records as appropriate and in line with Claims Procedures Manual.
• To perform an integral part of the Group sharing knowledge and experience wherever possible.
• Handling all types of general insurance related claims, such as Motor Fleet, Commercial Combined, Motor Traders Combined, Combined Liabilities including Construction & C.A.R. , Retailers / Office packages, Commercial Property Owners, Professional Indemnity, Directors & Officers / Trustees Liability, Commercial Legal Expenses, Marine Transit, Engineering including Computer, All Risks.

Your Profile

• Experience dealing with Professional Indemnity, Property and Liability claims desired.
• High standard of integrity and organisational skills with an ability to work to deadlines on your own and as part of team, supporting, assisting and co-operating with colleagues at all times.
• The ability to form and sustain relationships with colleagues at all levels.
• Excellent interpersonal and communication skills.
• Customer-centric approach recognising significance and importance of customer needs.