Claims Executive

International Catalyst Services, LLC; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company within the insurance industry is seeking a Claims Executive to join its Claims Executive Team. The role focuses on leading client-facing claims reviews, providing tailored strategies for corporate clients, and enhancing claims services. This hybrid position requires strong knowledge of the UK commercial insurance landscape and excellent customer service skills.

Benefits

Professional development opportunities

Supportive leadership

Inclusive company culture

Qualifications

• Proven knowledge of corporate claims focused on Liability, Property & Motor.
• Client-facing experience leading meetings is essential.
• Strong knowledge of the UK commercial insurance market.

Responsibilities

• Act as primary contact for a portfolio of corporate clients.
• Provide claims analysis and updates to clients.
• Identify cost-effective solutions to improve claims experience.

Skills

Customer service

Claims analysis

Organizational skills

Communication

Education

CII certification or other relevant professional qualifications

Job description

We are seeking a talented individual to join Marsh Corporate & Commercial in our Claims Executive Team. This is a hybrid working role, with a minimum of 3 days spent in either the Aberdeen, Glasgow or Edinburgh office or travelling to meet with clients. The remaining 2 days can be spent working remotely.

The Claims Executive team provides specialised insurance claims services to clients and prospects of Marsh. The team is looking to grow and develop the current suite of services.

Within this role you will be responsible for claims analysis, reporting, leading client facing claims reviews and identifying opportunities for new business from the service reviews.

For this role we are happy to consider both experienced Claims Executives and also those currently working in a commercial claims environment with client facing experience, ready for the next step up in their career.

We will rely on you to:

• Act as the primary point of contact for a portfolio of corporate and commercial clients, setting tailored claims service strategies to meet their unique needs.

• Provide high-quality claims analysis and regular updates to clients on progress, challenges, and opportunities to enhance their claims journey and reduce costs.

• Identify and implement cost-effective solutions to improve the client’s claims experience, including audits, training, and claims preparation.

• Collaborate closely with the wider Marsh service team, ensuring clients’ claims experiences are optimized for renewal negotiations.

• Maintain compliance with operational processes while demonstrating a commitment to continuous personal development.

What you need to have:

• Proven knowledge of commercial/corporate claims focussed predominantly on Liability, Property & Motor.

• Previous client facing experience including the leading of client meetings.

• Excellent customer service skills, with the ability to communicate effectively with clients at all levels.

• Strong knowledge of the UK commercial insurance market and processes.

• Outstanding organizational skills for effective diary management and reporting.

What makes you stand out:

• A self-starter attitude with a strong sense of accountability and pride in your work.

• Proven ability to develop strong internal and external relationships.

• Confidence in presenting to diverse audiences and exceptional written communication skills.

• Experience in assisting clients with commercial claims cost reduction and process improvements.

• CII certification or other relevant professional qualifications.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#LI-PW #hybrid

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.