Claims Executive

Steamship Mutual; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Join Steamship Mutual as a Claims Handler in a collaborative environment. This role involves claims management and advisory services for our European Syndicate members. You will engage with clients, ensuring high-quality support while contributing to operational improvements and developing your professional skills.

Benefits

Private healthcare

Generous pension contribution

Competitive health subsidy

Wellbeing and savings programme

Educational access to P&I qualification

Qualifications

• Demonstrable understanding of P&I Insurance desirable.
• Basic knowledge of insurance claims matters preferred.
• Excellent communication and relationship-building skills.

Responsibilities

• Handle assigned claims as per company procedures.
• Promote relationships between the Club and Members.
• Maintain and update electronic files related to claims.

Skills

Communication

Negotiation

Teamwork

Education

Degree or equivalent

Job description

About the company

Steamship Mutual is a P&I insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.

Overall Job Purpose:

Responsibility to provide a claims handling and advisory service. The role is based within the European Syndicate, which looks after Members from Germany, Belgium, Italy, Greece, Switzerland, and Norway.

Key Responsibilities:

• To handle assigned claims in accordance with company procedures, provide advice on claims related issues and identify the need for loss prevention activity.
• To promote the relationship between the Club and existing Members for which the Claims team is responsible.
• To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e-files.
• To contribute to the continuous development of company procedures and systems.
• To produce relevant articles for inclusion in Club publications.
• To support the Syndicate Underwriting objectives.
• To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
• To attend appropriate training and to develop relevant knowledge and skills.
• To perform any other ad hoc duties as required.

Person Specification:

• Educated to Degree standard or equivalent.
• Demonstrable understanding of P&I Insurance would be highly desirable but not essential.
• Basic knowledge and experience in dealing with insurance claims matters, would be desirable but not essential.
• Excellent communication skills, including negotiating, presenting, and reporting (written and verbal).
• Ability to build and maintain effective business relationships at all levels, both internally and externally.
• Highly organised, motivated, and enthusiastic with an excellent attention to detail.
• Ability to deliver high quality work within agreed timeframes and to prioritise individual workload.
• Proactive and able to use own initiative.
• The ability to work as part of a team.

Join Us at Steamship Mutual

• Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge.
• We offer great work life balance initiatives, including competitive hybrid working policy.
• Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities.
• We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
• An attractive benefits package which includes, private healthcare, and a generous employer’s contribution to the Steamship Group Pension Fund.
• We also provide competitive health subsidy, and access to our comprehensive wellbeing and savings programme throughout the year, to create an environment that supports everyone’s mental and physical health.

Company Values

Mutuality ensuring fairness amongst Club Members

Integrity upholding high ethical, legal, and regulatory standards

Safety and Sustainability contributing to safety of life at sea and the preservation of the environment

Transparency building strong relationships based on trust and open communication

Excellence enabling our people to realise their full potential as team members, industry experts, leaders, and managers

Collaborative embracing flexibility, diversity, and inclusivity

**Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff and we welcome and encourage you to apply**