Claims Executive (Americas, UK & Ireland)

NorthStandard Group; London; On-site; GBP 34,000 - 46,000; Full time

Job summary

A leading marine insurer seeks a Claims Executive to manage P&I claims for the Americas, UK & Ireland, ensuring timely resolutions and building strong relationships. The role demands a higher education degree with experience in handling claims, focusing on delivering exceptional service and collaborating with various teams.

Benefits

27 days annual leave + bank holidays

Annual company bonus scheme

Private Medical Insurance

Life Insurance

Structured learning and development opportunities

Gym Allowance

Qualifications

• Understanding of P&I claims and the insurance industry.
• Willingness to undertake relevant exams and learning.
• Basic knowledge of shipping terms and operations.

Responsibilities

• Manage high volume of P&I claims, ensuring effective resolutions.
• Cultivate relationships with Members and brokers, providing exceptional service.
• Collaborate with teams on claims-related matters.

Skills

Organizational skills

Planning skills

Education

Degree in Law or equivalent

Job description

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This role is pivotal in managing a diverse portfolio of P&I claims for owners and charterers, ensuring swift, cost-effective resolutions that meet Member needs. You will assist with strategy, provide expert guidance to the team, foster strong relationships with Members and brokers, and collaborate across departments to deliver exceptional service.

What will you be doing?

Key responsibilities will include:

• Handling a high volume and variety of P&I claims for owners and charterers, ensuring timely and cost-effective resolutions.
• Maintaining control over P&I claims strategy, incorporating input from external advisors as necessary.
• Providing regular, accurate, and timely reporting to the Head of P&I Claims on claim developments.
• Cultivating and maintaining strong relationships with Members and brokers, delivering exceptional service.
• Collaborating closely with FD&D, Underwriting, and Loss Prevention teams on claims-related matters.
• Supporting business development and networking efforts with Members and customers, both locally and globally.
• Estimating and settling P&I claims promptly, ensuring compliance with guidelines and Member Terms of Entry.
• Managing the appointment of external experts, overseeing claim recoveries, and ensuring effective communication with Members throughout the claims process.
• Adhere to company-wide rules, policies, and procedures, demonstrating professionalism and contributing to claims initiatives and expertise groups.

About you

Skills/Qualifications/Experience

• Degree (preferably in Law) OR equivalent (e.g. Master Mariners Certificate) OR experience gained handling claims in a P&I club or shipping company.
• Understanding of the basics of P&I claims and the P&I insurance industry.
• Understanding of P&I Rules and integrated Claims Department Procedures
• Good planning and organisational skills with the ability to cope with demanding workloads.
• Willingness to undertake IG PANDIQ exams or read IG PANDIQ material where the material is relevant to the role.
• Basic knowledge of shipping terms and common ship operations
• Basic knowledge and experience in dealing with P&I/Non-P&I matters.

Who we are

We are a specialist marine insurer and a member of the International Group of Protection and Indemnity clubs, owned by its shipowner members and controlled by a board of directors drawn from its membership. We’re one of the world’s leading and most influential P&I Clubs. Employing over 600 people globally, we provide an unmatched depth and breadth of expertise to our members.

Our culture and what to expect from us

Our culture is hugely important to us enabling us to fulfil our brand promise, ‘Taking on tomorrow, together’. Together we are empowered, inquisitive and courageous, giving the best of ourselves to our colleagues, customers, members and the communities we serve.

We provide excellent service to members, build long-lasting relationships built on trust and understanding, and treat our colleagues in the same way. It doesn’t matter who you are or what you do, we all act as role models and celebrate our cultural principles.

We provide our people with a fantastic benefits package including:

• 27 days annual leave + bank holidays (rising with length of service).
• An annual company bonus scheme.
• Private Medical Insurance.
• Life Insurance
• Structured learning and development with support towards obtaining professional qualifications that are relevant to your job.
• Gym Allowance and much more...

Salary starting from £34,000, depending on experience.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business and Legal

• Industries

  Insurance

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