Claims Executive

IDEX Consulting; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization that prioritizes client interests and offers a collaborative environment. As a Claims Professional, you will manage a diverse portfolio of Commercial Property claims, ensuring timely resolutions while providing exceptional customer service. With a close-knit team and a commitment to process improvement, this role offers the chance to make a real impact. You'll benefit from a competitive salary, generous holiday allowance, and an attractive pension package, making this an excellent opportunity for dedicated professionals looking to advance their careers.

Benefits

25 Days Holiday

Pension Package

Death in Service (DIS)

Competitive Salary

Qualifications

• Experience in handling Commercial Property claims is essential.
• Strong knowledge of insurance principles and legal liability.

Responsibilities

• Manage a portfolio of Property claims from notification to settlement.
• Investigate claims thoroughly and negotiate settlements.

Skills

Commercial Property Claims Handling

Analytical Skills

Customer Service

Claims Assessment

Job description

We are looking for an experienced Claims Professional who has previously handled Commercial Property Claims.

This role requires strong technical knowledge, excellent customer service skills, and the ability to efficiently manage a caseload while maintaining a commercial focus.

This role also requires a close working relationship with members, solicitors, loss adjusters, and other service providers to ensure claims are handled effectively and in accordance with the provided covers.

Key Responsibilities:

1. Manage a portfolio of Property claims from notification to settlement, ensuring timely and cost-effective resolution.
2. Assist with Liability, Travel, and Professional Indemnity claims as needed.
3. Refer claims outside individual handling authority in accordance with referral requirements.
4. Investigate claims thoroughly, gathering necessary information and evidence.
5. Assess coverage, legal liability, and quantum; negotiate settlements and mitigate potential losses.
6. Liaise with Members, third parties, and service providers to ensure fair and accurate claim outcomes.
7. Handle tasks promptly and to a high standard, following claims handling procedures, internal policies, Claims Charter, and regulatory requirements (including UK data protection legislation).
8. Review claim reserves regularly for accuracy.
9. Maintain accurate records of all claim activities within internal systems.
10. Provide exceptional customer service, keeping Members informed throughout the claims process, including at claim conclusion.
11. Support the wider claims team and contribute to process improvements.
12. Collaborate with underwriting, risk management, accounts, IT, and marketing to ensure high service levels for Members.
13. Participate in meetings with Members and service providers, and prepare necessary documentation.
14. Monitor service providers' performance, quality, and cost to ensure market-leading, cost-effective service delivery.
15. Engage in individual and shared project work and assignments as required.

The successful candidate will have:

• Experience handling Commercial Property claims.
• Exposure to Liability, Travel, and Professional Indemnity claims is desirable but not essential.
• Strong knowledge of insurance principles, coverage, legal liability, and quantum assessment.
• First-class customer focus and ability to build collaborative relationships.
• Analytical skills with attention to detail.

This is a great opportunity to join a client-focused organization with a close-knit team rich in knowledge. The package includes a competitive salary, 25 days holiday plus bank holidays, DIS, and an attractive pension scheme.

Please get in touch to discuss this opportunity today!