Claims Executive

Howden; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Claims Executive to join their dynamic team. This role offers an exciting opportunity to advance your career in the insurance sector, where you'll manage claims and ensure exceptional service to clients. With a supportive environment, you'll be equipped with the tools and training needed to thrive. The company values personal development and promotes a culture of collaboration and inclusivity, making it a great place for individuals passionate about making a difference. If you're eager to grow and contribute to a forward-thinking team, this opportunity is perfect for you.

Qualifications

• Genuine enthusiasm for the insurance industry and a desire to learn.
• Excellent communication and interpersonal skills to build relationships.

Responsibilities

• Manage claims effectively by engaging with clients and stakeholders.
• Investigate, evaluate, and settle claims while ensuring client satisfaction.

Skills

Communication Skills

Organizational Skills

Problem-solving

Attention to Detail

Interpersonal Skills

Education

GCSE Maths and English

A-level qualifications

Tools

Microsoft Office

Job description

Job Description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

We’re excited to offer a fantastic opportunity for a motivated individual to advance their career in the dynamic world of insurance at Howden! As a Claims Executive, you’ll join a supportive and forward-thinking team where we equip you with the tools, training, and resources needed to thrive.

We are committed to delivering exceptional service to our clients, and in this role, you’ll play a key part in managing claims while contributing to our mission of excellence.

What You’ll Be Doing:

1. Collaborating: Engage with clients, brokers, insurers, and other stakeholders to manage claims effectively and efficiently.
2. Managing: Take ownership of claims, including investigating, evaluating, negotiating, and settling, while ensuring client satisfaction.
3. Developing: Deepen your understanding of insurance policies, coverage types, and claims procedures, with opportunities to specialize and grow your expertise.
4. Organizing: Maintain accurate records and prepare detailed reports and presentations on claims performance.
5. Contributing: Support team initiatives and projects, bringing your insights and ideas to the table.
6. Growing: Participate in ongoing training and development programs to enhance your skills and stay updated on industry trends.

Who We’re Looking For:

1. A genuine enthusiasm for the insurance industry and a desire to continue learning and growing.
2. Excellent communication and interpersonal skills to build strong relationships with our team and clients.
3. Superior organizational skills and meticulous attention to detail.
4. A proactive approach to solving problems and addressing challenges.
5. Proficiency in Microsoft Office (Word, Excel, etc.), with a willingness to learn new tools as needed.
6. A commitment to confidentiality and professionalism when handling sensitive information.

What You’ll Bring:

1. GCSE Maths and English (or equivalent).
2. A-level qualifications (desirable but not essential).
3. Experience in claims handling or insurance is advantageous but not required—we’ll provide training and support to help you succeed!

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

1. Our successes have all come from someone brave enough to try something new
2. We support each other, in the small everyday moments and the bigger challenges
3. We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.