Receptionist

00601 CNA Services (UK) Limited; City Of London; Sur place; GBP 22 000 - 30 000; Plein temps

Résumé du poste

CNA Hardy is seeking a Front of House professional for our London office to manage a welcoming visitor experience, reception operations and hosted events. The role requires coordinating space bookings, catering and room setup, while ensuring smooth communication with Facilities, IT and Office Support.

Office-based five days a week, 8:45am to 4:45pm. Reporting to the Lead Executive Assistant, you will uphold high service standards, handle pass records and support colleagues with workplace needs,

Qualifications

• Experience in front-of-house or reception roles.
• Strong interpersonal and communication skills.
• Ability to manage multiple bookings, inquiries and visitors.

Responsabilités

• Greet and register visitors, directing them to the right contact.
• Manage the reception inbox and switchboard, and maintain pass records.
• Coordinate internal events and hosted activities, including space bookings and catering.
• Point of contact for general workplace queries, connecting colleagues with Facilities/IT.

Connaissances

Visitor experience

Reception management

Event coordination

Facilities coordination

Customer service

Organization

Digital literacy

Collaboration

Outils

Microsoft Outlook

Word

Excel

Description du poste

At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry. We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.

The Role

We are currently hiring for a Front of House professional in our London office to lead a welcoming, responsive visitor experience and coordinate reception, workplace support and hosted events across our internal office spaces.

Working pattern: Office-based five days per week, with core hours of 8:45am to 4:45pm.

Reporting line: Lead Executive Assistant.

What You’ll Be Doing:

• Visitor experience: Create a professional first impression by welcoming, registering and directing employees, brokers, suppliers and external guests.
• Reception operations: Manage the reception inbox and Head Office switchboard, support visitor access and maintain accurate pass records.
• Events and hospitality: Coordinate internal events and hosted activities, including space bookings, catering, room set-up and clear-down.
• Workplace coordination: Act as the first point of contact for general workplace enquiries and connect colleagues and suppliers with Facilities, IT or Office Support.
• Service standards: Complete daily readiness checks, maintain safe and presentable customer-facing areas, and follow through or escape issues promptly.
• Customer service: Strong interpersonal and communication skills, with a confident and professional approach to senior leaders and external visitors.
• Organisation: Excellent attention to detail and the ability to manage competing priorities, bookings and practical requirements.
• Ownership: A calm, proactive approach with strong follow-through and sound judgement when resolving or escalating issues.
• Digital confidence: Competence using Microsoft Outlook, Word and Excel, together with relevant room or space-booking tools.
• Collaboration and awareness: The ability to work effectively across Executive Assistants, Facilities, IT, Office Support and suppliers, with appropriate awareness of security, health and safety, confidentiality and data protection.

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives. Our employees and their families are important to us. That’s why we offer a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures. We are a leading specialist commercial insurance provider for clients of all sizes with both domestic and international exposures. Writing across both company and Lloyd's platforms offers our brokers the flexibility to find the best solution for their clients in more than 200 countries and territories worldwide. Find out more about our Lloyd's Syndicate 382. Our clients trust us because we understand the risks they face. Our teams on the ground have the local expertise and authority to provide fast, effective solutions for our clients across our network of dedicated offices in Belgium, Denmark, France, Germany, Italy, the Netherlands and the UK (Birmingham, Glasgow, Manchester and London). Whether it’s our expert underwriters, risk control engineers, claims managers or international solutions team, we work in partnership with our brokers to deliver our highly-specialised and comprehensive portfolio of innovative and market-leading products in response to emerging exposures and ever-changing needs. CNA Hardy is part of CNA Financial Corp, one of the largest U.S. commercial property and casualty insurance companies. Trusted for more than 125 years, CNA provides a broad range of standard and specialised insurance products and services for over 1 million businesses and professionals across the U.S., Canada and Europe.