Claims Complaints Handler

JR United Kingdom; Oxford; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading Insurtech company seeks a Claims Complaints Handler to manage customer complaints related to motor and property insurance. The role focuses on ensuring compliance with regulations, resolving complaints efficiently, and enhancing customer satisfaction. Candidates should have strong communication skills, analytical abilities, and experience in the insurance sector.

Benefits

Generous health insurance package

Industry qualifications paid by the company

Flexible remote work

Qualifications

• Proven experience in handling complaints, preferably in the insurance industry.
• Familiarity with regulatory requirements and compliance in insurance.
• Strong understanding of motor and property insurance claims.

Responsibilities

• Handling customer complaints regarding motor and property insurance claims.
• Conducting root cause analysis to identify trends and underlying issues.
• Liaising with internal departments to resolve complaints.

Skills

Communication

Analytical skills

Problem-solving

Attention to detail

Interpersonal skills

Education

Relevant industry qualifications

Tools

Relevant software and technology

Job description

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Claims Complaints Handler, Oxford District

Client:

Location: Oxford District, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.

The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, conducting root cause analysis, and reporting to provide actionable insights to business teams. They will liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from regulatory, financial, and reputational risks.

Required Experience:

• Proven experience in handling complaints, preferably in the insurance industry
• Familiarity with regulatory requirements and compliance in the insurance industry
• Strong understanding of motor and property insurance claims
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure and meet tight deadlines
• Attention to detail and high level of accuracy
• Proficiency in relevant software and technology

Responsibilities include:

• Handling customer complaints regarding motor and property insurance claims, ensuring timely communication
• Investigating and assessing the validity of complaints by reviewing relevant documents and claim details
• Liaising with internal departments such as claims, product development, QA, and compliance to resolve complaints
• Conducting thorough investigations into complaints
• Communicating with customers and involved parties to understand concerns and provide updates
• Ensuring compliance with regulatory requirements in complaint handling
• Conducting root cause analysis to identify trends and underlying issues
• Collaborating with teams to improve processes and enhance customer satisfaction

Benefits include a generous health-insurance package, industry qualifications paid by the company (after a qualifying period), and flexible remote work from anywhere in the UK with a quality home setup.

This is a fully remote role, primarily based in the UK.