Claims Complaints Handler

JR United Kingdom; Swindon; Remote; GBP 30,000 - 40,000; Full time

Job summary

A rapidly growing Insurtech company based in the UK is seeking a Claims Complaints Handler for a fully remote role. The position involves managing customer complaints and ensuring compliance with insurance regulations, while offering generous health benefits and support for work-life balance. Successful candidates will have experience in the insurance sector and strong analytical skills.

Benefits

Generous health insurance package

Industry qualifications paid by the company

Flexible remote work

Quality home office setup

Qualifications

• Proven experience in handling complaints, preferably in the insurance industry.
• Familiarity with regulatory requirements and compliance.
• Strong understanding of motor and property insurance claims.

Responsibilities

• Handle customer complaints regarding motor and property insurance claims.
• Investigate and assess the validity of complaints.
• Conduct root cause analysis and report findings to improve processes.

Skills

Analytical skills

Interpersonal skills

Communication

Attention to detail

Problem-solving

Tools

Relevant software and technology

Job description

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Claims Complaints Handler, Swindon, Wiltshire

Location: Swindon, Wiltshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

My client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.

The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, conducting root cause analysis, and reporting to provide actionable insights to business teams. They will liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from regulatory, financial, and reputational risks.

Required Experience

• Proven experience in handling complaints, preferably in the insurance industry
• Familiarity with regulatory requirements and compliance in the insurance industry
• Strong understanding of motor and property insurance claims
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure and meet tight deadlines
• Attention to detail and high accuracy
• Proficiency in relevant software and technology

Key Responsibilities:

• Handle customer complaints regarding motor and property insurance claims, ensuring timely and professional communication.
• Investigate and assess the validity of complaints by reviewing relevant documents, policies, and claim details.
• Liaise with internal departments such as claims adjusters, product developers, QA, and compliance teams.
• Conduct thorough investigations into complaints, reviewing claim files, policies, correspondence, and other relevant materials.
• Communicate with customers and involved parties to understand concerns and provide updates.
• Ensure all complaints are addressed promptly and in compliance with regulatory requirements.
• Conduct root cause analysis to identify trends and underlying issues, reporting findings for actionable insights.
• Collaborate with teams to improve processes, aiming for high customer satisfaction and maintaining the company's reputation.

Benefits include a generous health insurance package, industry qualifications paid by the company (after a qualifying period), flexible remote work to support work-life balance, and a quality home office setup.

This is a fully remote role, primarily based in the UK.