Claims Complaints Handler

JR United Kingdom; Luton; Remote; GBP 25,000 - 40,000; Full time

Job summary

Join a rapidly growing Insurtech company as a Claims Complaints Handler, focused on efficiently managing customer complaints in motor and property claims. This role offers the opportunity to work with cutting-edge AI and automation in the insurance sector, ensuring regulatory compliance and enhancing customer satisfaction.

Benefits

Generous health-insurance package

Industry qualifications paid by the company

Flexible remote work

Quality home setup

Qualifications

• Proven experience in handling complaints, preferably in the insurance industry.
• Familiarity with insurance regulatory requirements.
• Strong understanding of motor and property insurance claims.

Responsibilities

• Handle customer complaints regarding motor and property insurance claims promptly.
• Conduct root cause analysis to identify trends and issues.
• Liaise with internal departments to resolve complaints and improve processes.

Skills

Analytical skills

Problem-solving abilities

Communication

Interpersonal skills

Attention to detail

Tools

Relevant software

Job description

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Claims Complaints Handler, Luton, Bedfordshire

Location: Luton, Bedfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.

The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, conducting root cause analysis, and reporting to provide actionable insights to business teams. They will liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from regulatory, financial, and reputational risks.

Required Experience

• Proven experience in handling complaints, preferably in the insurance industry
• Familiarity with regulatory requirements and compliance in the insurance sector
• Strong understanding of motor and property insurance claims
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure and meet deadlines
• Attention to detail and high accuracy
• Proficiency in relevant software and technology

Responsibilities include:

• Handling customer complaints regarding motor and property insurance claims, ensuring timely and professional communication
• Investigating and assessing the validity of complaints by reviewing relevant documents and claim details
• Liaising with internal departments such as claims, product development, QA, and compliance
• Conducting thorough investigations into complaints
• Communicating with customers and relevant parties to understand concerns and provide updates
• Ensuring compliance with regulatory requirements
• Conducting root cause analysis to identify trends and underlying issues
• Collaborating to improve processes and enhance customer satisfaction

Benefits include a generous health-insurance package, industry qualifications paid by the company (after a qualifying period), flexible remote work, and a quality home setup.

This is a fully remote role, primarily based in the UK.