Experienced Claims Assessor

Aviva plc; United Kingdom; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Bonus opportunity up to 8%

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Job summary

Aviva plc is seeking an Experienced Claims Assessor in Eastleigh to assess and manage Group and Individual Income Protection claims. You will be part of a collaborative team that focuses on delivering fair outcomes for customers during difficult times.

The ideal candidate will possess strong decision-making skills and experience in assessing income protection claims. The role offers a starting salary between £34,000 and £38,000, bonus opportunities, and generous benefits including a pension scheme and private medical benefits.

Qualifications

• Proven experience assessing Group Income Protection and/or Individual Income Protection claims.
• Confidence in interpreting medical, financial, and occupational information relevant to IP claims.
• Ability to build effective relationships with stakeholders.

Responsibilities

• Assess and manage Group Income Protection and Individual Income Protection claims.
• Ensure fair and timely outcomes for customers.
• Work closely with stakeholders to gather relevant evidence.

Skills

Experience in assessing Group Income Protection claims

Strong decision-making skills

Excellent communication skills

Ability to interpret medical and financial information

Proactive approach to continuous improvement

Job description

Experienced Claims Assessor

Salary: £34,000 – £38,000 (depending on level of experience)

Location: Eastleigh

This is a great job for someone who...

…has experience in assessing Group Income Protection and/or Individual Income Protection claims and is passionate about supporting people when they need it most.

You’ll thrive in this role if you enjoy making fair, timely decisions and want to be part of a collaborative, customer-focused team.

If you’re ready for a new challenge in a role that truly makes a difference, we’d love to hear from you.

A bit about the job

This role exists to assess and manage Group Income Protection and Individual Income Protection claims, ensuring fair and timely outcomes for our customers.

You’ll join a supportive team focused on Income Protection claims, where your expertise will play a key role in delivering great customer outcomes.

We’re here to help people through difficult times, and your decisions will directly impact their wellbeing. You’ll work closely with key stakeholders to gather relevant evidence and communicate outcomes clearly and empathetically. Your insight will also help us continuously improve how we support our customers and manage claims effectively.

Skills and experience we’re looking for

• Proven experience assessing Group Income Protection and/or Individual Income Protection claims

• Strong decision‑making skills with the ability to balance customer outcomes and risk

• Confidence in interpreting medical, financial, and occupational information relevant to IP claims

• Excellent communication skills – written and verbal – with a customer-first mindset

• Ability to build effective relationships with intermediaries, employers, medical professionals, and internal teams

• A proactive approach to continuous improvement and supporting/mentoring less experienced colleagues

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. One of the ways we live up to that promise is by investing in you.

• Starting salary between £34,000 and £38,000 (depending on level of experience)

• Bonus opportunity - 8% of annual salary (depending on performance)

• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in

• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit

• Up to 40% discount on Aviva products and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan

• Supportive policies including parental and carer's leave

• Flexible benefits including sustainability options such as cycle to work

• 3 paid volunteering days per year

• A range of wellbeing support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We're inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week.

To find out more about working at Aviva, take a look here.