Claims Assessor

Political, International and Development Studies Student Association; Eastleigh; On-site; GBP 27,000 - 32,000; Full time

Job summary

The Political, International and Development Studies Student Association seeks a Case Manager in the Group Income Protection Claims team to support clients through their absences. This role involves telephony support, relationship management, and making empathetic decisions during sensitive situations. The position offers a starting salary of approximately £27,000, along with a bonus opportunity and generous benefits, contributing to employee wellbeing and inclusivity.

Benefits

Bonus opportunity

Generous pension scheme

25 days holiday plus bank holidays

Retailer discounts

Paid volunteering days

Qualifications

• Experience in managing relationships with customers or suppliers.
• Proven ability in a customer-facing role within an office environment.
• Confidence in decision-making and negotiations.

Responsibilities

• Manage and support a portfolio of customers in the Group Income Protection Claims team.
• Provide telephony support and arrange treatment during employee absences.
• Collaborate with stakeholders to ensure continuity of care.

Skills

Customer-facing experience

Telephony skills

Judgment and decision-making

Organizational skills

Job description

Are you someone who?

Do you enjoy speaking with people on the phone? Are you naturally inquisitive, open to challenges, and able to simplify ways of working?

If so, this role within the Group Income Protection Claims team could be for you!

A Bit About The Job

We are currently expanding our team of experienced Case Managers within our Group Income Protection Claims Team. Our purpose is to support a portfolio of customers, helping their absent employees in their time of need. The support you will provide may be pre-absence, during absence, during return to work, or throughout longer-term or permanent absences and may involve telephony support, arranging treatment, assessing a claim for benefit, or all of the above.

Many of the absences you manage will be complex, sensitive, and require high levels of empathy; the nature of our work means that you are often supporting individuals undergoing treatment, facing financial difficulties, or dealing with life-changing circumstances. You will need excellent interpersonal skills and the ability to make and communicate clear decisions compassionately, while also recognizing the terms of the contract.

You will have ownership of a portfolio of claims, working with internal and external stakeholders to ensure continuity of care and wellbeing for both Employer and Employees. You will collaborate with a team of peers to ensure the best outcomes for our customers using a multidisciplinary approach, including rehabilitation, motivational interviewing, case management, claims assessment, and relationship management.

The first 6 months will be 100% office-based to ensure you have the best start with the training provided. Please note, this may vary and could be extended.

Skills And Experience We're Looking For

• Proven experience in customer-facing roles within an office environment
• Successfully managing relationships with customers or suppliers
• Excellent telephony skills
• Sound judgment and decision-making skills; confident in explaining reasoning and negotiating with customers
• Good planning, negotiation, and organizational/time management skills

What You'll Get For This Role

Our purpose — "with you today, for a better tomorrow" — is a promise we make to our colleagues too. We invest in you, and offer many benefits:

• Starting salary circa £27,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity — 6% of annual salary, dependent on performance
• Generous pension scheme — Aviva contributes up to 14%
• 25 days holiday plus bank holidays; option to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn scheme
• Supportive policies including parental and carers leave
• Flexible benefits including sustainability options such as cycle to work
• Paid volunteering days to help others
• Focus on wellbeing with various support tools

Take a look to learn more. Use our salary calculator to see your total Aviva Reward.

Aviva Is For Everyone

We are inclusive and welcome applications from all backgrounds and experiences. Even if you don't tick every box, we encourage you to apply. We consider all flexible working arrangements, including part-time and job sharing.

We adapt locations, hours, and working patterns to suit our customers, business, and colleagues. Most of our team spend around 50% of their time in the office, combining flexibility with collaboration.

To learn more about working at Aviva, visit here.

We interview every disabled applicant who meets the minimum criteria. Please email us after applying to disclose your disability, and we will ensure you are interviewed.