Claims Advisor

Onecallgroupcareers; South Yorkshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in Doncaster. This role offers a unique opportunity to guide clients through their motor claims journey while providing exceptional customer support. With comprehensive training and a focus on career progression, you will be empowered to develop your skills and advance within the company. Join a supportive environment where your contributions are valued, and make a difference in people's lives by helping them protect what matters most. If you are passionate about customer service and eager to grow, this is the perfect opportunity for you.

Benefits

Comprehensive training

Career progression opportunities

Supportive team environment

Bonuses and incentives

Qualifications

• Customer-focused with strong problem-solving skills.
• Excellent communication and organizational abilities.

Responsibilities

• Guide clients through their motor claims journey.
• Address inquiries and resolve customer concerns.
• Book vehicles for repair and arrange hire cars.

Skills

Customer-focused attitude

Problem-solving

Communication skills

Interpersonal skills

Organizational abilities

Attention to detail

Motivated mindset

Education

Experience in insurance or customer service

Job description

Based in Doncaster, One Call Claims is a well-established local contact centre which has been operating for over 25 years. We provide a range of services within the Insurance Industry and pride ourselves in ensuring we deliver the best outcomes to both our consumers and employees. We pride ourselves on innovation, customer satisfaction and a supportive team culture.

What You’ll Do:

Within all our roles you’ll play a vital part in guiding clients through their motor claims journey. We have several departments which specialise in each area, throughout your role responsibilities will include:

• FNOL:First notification of loss – taking calls from customers reporting new motor insurance claims.
• Hire and Repairs:Booking customers vehicles in for repair and arranging for hire cars to be delivered to customers and providing updates to customers on their vehicle repairs.
• Customer Support:Addressing inquiries, resolving concerns, and delivering a seamless customer experience.

What We’re Looking For:

• A customer-focused attitude with a passion for problem-solving.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• A motivated, results-driven mindset with a commitment to exceeding targets.
• Previous experience in insurance, claims handling, or customer service is a plus, but not required – we provide comprehensive training!

Why Join One Call Claims?

• Comprehensive Training:Gain the skills and knowledge needed to succeed and grow in your career.
• Career Progression:We invest in our team with constant internal opportunities to learn about different areas of the business and move between departments. For those that are hungry for more, we have our Course of Excellence programme – which in essence is a fast track to management program for our top performers.
• Supportive Environment:Join a collaborative team where your contributions are valued.
• Making a Difference:Help people protect what matters most to them while delivering an exceptional experience.

Your starting wage is based upon minimum wage for your age bracket and our salary package places your earning opportunity into your own hands with opportunities to earn bonuses and incentives across multiple areas. These are all driven towards supporting our customers and delivering a positive service.

Our opening hours are 8am – 8pm Monday to Friday and 9am – 5:30pm on weekends and Bank Holiday’s. The opening times do vary in some teams but all shift patterns and working schedules will be discussed within your interview.

It’s really important that you’re able to commute to our site, so please check the address below before applying: One Call Claims, First Point, Balby Carr Bank, Doncaster, DN4 5JQ

If you have any further enquiries or would like to have more of a chat about what we can offer, please contact 01302 567003

Good Luck on your application and we hope to hear from you soon!