Claims Advisor

Suncorp; Newcastle upon Tyne; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join Suncorp Group as a Claims Advisor in Newcastle, where you'll have the opportunity to make a real impact on individuals' lives. This role involves managing personal injury claims, ensuring clients receive their entitlements, and providing top-notch customer service. Enjoy a flexible hybrid working model and be part of a supportive team dedicated to making a difference.

Benefits

Employee discounts and rewards

Study support

Parental Leave

Wellness initiatives

Qualifications

• Experience in Workers Compensation claims or portfolio claims management.
• Background in psychology is highly desirable.
• Strong track record in customer service.

Responsibilities

• Manage a portfolio of Personal Injury Commercial Claims.
• Review medical, financial, and rehabilitation reports for claims assessments.
• Provide exemplary customer service to stakeholders.

Skills

Effective Communication

Negotiation Skills

Resilience

Job description

Take the next step. Be part of something bigger at Suncorp.

Join Suncorp Group and Make a Difference in People's Lives!

Are you passionate about positively impacting the lives of individuals and the communities they call home? At Suncorp Group, we believe in the power of our team to provide support and understanding to people during some of their most challenging times. We're looking for a dedicated individual to join us as a Claims Advisor based in Newcastle, offering a flexible hybrid working model after the training period.

Why You Should Join Us:

• Make a Real Impact: As a Claims Advisor, you'll play a crucial role in helping individuals who have suffered personal, psychological injuries. Your work will contribute to getting their lives back on track, making a tangible difference in their quality of life.
• Flexibility: Enjoy the flexibility of a hybrid working model, allowing you to balance office and remote work effectively.

What You'll Do:

• Empower Individuals: Manage a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
• In-Depth Assessment: Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
• Effective Resolution: Employ appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
• Collaborative Approach: Collaborate proactively with internal support and external stakeholders to ensure timely and proactive Case Management.
• Exemplary Customer Service: Provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.

What You'll Bring:

• Experience that Counts: Whether you have experience in Workers Compensation claims, portfolio claims management, or call centre operations, we're looking for individuals who can deliver results. A Psych background would be highly desirable.
• Team Player: Join a strong, supportive team and demonstrate your track record of providing excellent customer service.
• Effective Communication: Show exceptional listening and communication skills in a high-volume work environment. Build rapport with customers and demonstrate genuine compassion.
• Negotiation Skills: Ability to interpret complex information and negotiate effectively with various stakeholders, including claimants, third-party providers, external bodies, and internal teams.
• Resilience: Exhibit a high level of resilience and the ability to manage complex, sensitive, and challenging matters.
• Bonus Points: Allied Health or Psych experience would be highly regarded.

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you’ll love working with us

For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today! Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation.

Chase the Sun, apply online today! Your future at Suncorp Group awaits!

Advertised: 21 May 2025 AUS Eastern Standard Time
Applications close: 11 Jun 2025 AUS Eastern Standard Time

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