Claims Advisor

Warranty Administration Services Ltd; Lincoln; On-site; GBP 23,000 - 32,000; Full time

Job summary

Warranty Administration Services Ltd in Lincoln is seeking a Claims Advisor to join a growing claims team. You will act as the front-line advisor for warranty claims, using motor vehicle knowledge to assess from initial contact to final decision.

The role requires handling calls and emails, gathering information, and taking ownership of claims with a focus on accuracy and timely progress. Full training provided; hours are Monday to Friday, 8:30am to 5:00pm.

Qualifications

• Experience in customer-facing roles, preferably in motor vehicle service/claims.
• Strong numerical skills and VAT understanding for vehicle repairs.
• Excellent verbal and written communication; professional telephone manner.

Responsibilities

• Answer incoming calls and emails promptly and professionally.
• Qualify inquiries and gather relevant information.
• Take ownership of claims from initial contact to completion.
• Keep all parties informed during the claims process.
• Process claims according to warranty terms within set timescales.
• Maintain accurate claim records and notes.

Skills

Customer service

Motor vehicle knowledge

Claims handling

Telephone communication

Tools

Microsoft Office

Job description

We are looking for a Claims Advisor to join our growing claims team in Lincoln.

Have you gained customer service experience within a motor dealership service department and are looking for a rewarding office-based role? Do you enjoy helping customers and using your technical knowledge to find solutions?

If you answered yes to either of these questions, we'd love to hear from you.

Using your motor vehicle technical knowledge and customer service experience, this position includes being the first point of contact for warranty holders, repairers and dealers for claims advice. You will be the front-line advisor for the claims handling process and will be assessing claims from initial contact to the final decision.

The role:

• Answer incoming telephone calls and responding to emails promptly and professionally.
• Qualify incoming calls and emails and gather relevant information.
• Take ownership of claims from initial contact through to completion.
• Ensure all parties are kept informed throughout the claims process.
• Process claims in accordance with warranty terms and conditions, and within agreed timescales.
• Maintain accurate claim records and notes.
• Good understanding of motor vehicle systems and repairs.
• Exceptional customer service skills and a professional telephone manner.
• Excellent verbal and written communication skills.
• Competent user of Microsoft Office.
• Accuracy and attention to detail.
• Knowledge of internet search engines for sourcing information such as parts supply, repairer details and technical information.
• Ability to work under pressure and maintain a professional and courteous manner when dealing with difficult and sometimes upset or frustrated warranty holders and repairers.
• Respect for confidential information and understanding of data protection.
• Experience within a franchised or independent dealership.
• Previous warranty or claims experience.
• Strong numerical skills with understanding of VAT rules for vehicle repairs.
• Experience explaining technical vehicle repairs to customers with varying levels of technical knowledge.
• Ability to negotiate with repairers and dealers to ensure cost-effective repairs are carried out.

Full training will be provided on our claims handling processes and systems.

Working Hours: Monday to Friday, 8:30am to 5:00pm