Auto Warranty Claims Specialist

Warranty Administration Services Ltd; Lincoln; On-site; GBP 23,000 - 32,000; Full time

Job summary

Warranty Administration Services Ltd in Lincoln is seeking a Claims Advisor to join a growing claims team. You will act as the front-line advisor for warranty claims, using motor vehicle knowledge to assess from initial contact to final decision.

The role requires handling calls and emails, gathering information, and taking ownership of claims with a focus on accuracy and timely progress. Full training provided; hours are Monday to Friday, 8:30am to 5:00pm.

Qualifications

• Experience in customer-facing roles, preferably in motor vehicle service/claims.
• Strong numerical skills and VAT understanding for vehicle repairs.
• Excellent verbal and written communication; professional telephone manner.

Responsibilities

• Answer incoming calls and emails promptly and professionally.
• Qualify inquiries and gather relevant information.
• Take ownership of claims from initial contact to completion.
• Keep all parties informed during the claims process.
• Process claims according to warranty terms within set timescales.
• Maintain accurate claim records and notes.

Skills

Customer service

Motor vehicle knowledge

Claims handling

Telephone communication

Tools

Microsoft Office

Job description

Warranty Administration Services Ltd in Lincoln is seeking a Claims Advisor to join a growing claims team. You will act as the front-line advisor for warranty claims, using motor vehicle knowledge to assess from initial contact to final decision.

The role requires handling calls and emails, gathering information, and taking ownership of claims with a focus on accuracy and timely progress. Full training provided; hours are Monday to Friday, 8:30am to 5:00pm.