Claims Administrator

Capita plc; Swindon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Claims Administrator to join a dedicated team. This role offers a blend of customer interaction and administrative tasks, providing a supportive environment for professional growth. Initially office-based for training, the position allows for flexible remote work once competent. Ideal candidates will have prior administration experience and strong communication skills, especially when dealing with sensitive situations. Enjoy a competitive salary and a range of benefits designed to enhance your lifestyle and career development.

Benefits

Company Matched Pension

Life Assurance

Cycle2Work Scheme

15 Weeks' Fully Paid Maternity Leave

Voluntary Benefits for Lifestyle

Qualifications

• Previous administration experience is essential.
• Excellent communication skills for customer contact.

Responsibilities

• Communicating with customers regarding their claims.
• Performing administration duties on claims.

Skills

Administration Experience

Customer Service Skills

Communication Skills

IT Skills (Word, Excel)

Job description

Capita are looking for a Claims Administrator to join us working with a key Life & Pensions client, within a well-established and experienced team. This position will present an opportunity for plenty of customer contact, as well as potential to progress within the organisation in the future.

Initially the role will be office based in our central Swindon offices for training, however once competent in the role, you'll mainly be working from home with a few days per month in the Swindon office - as such you'll need to be based within commuting distance from Swindon.

Capita is an equal opportunity and disability confident employer.

What will you deliver?

• Communicating with customers via both telephone and in writing regarding their bereavement claims.
• Chasing customers on outstanding information required for their claims.
• Performing administration duties on claims.
• Contribute to a positive and supportive team culture.
• General administrative duties.

What are we looking for?

• Previous administration experience is essential.
• Previous experience in an FCA regulated financial services environment and / or claims experience in a back-office environment. Full training can be provided on claims processes as long as the incumbent is willing to learn.
• Excellent communications skills, both written and orally, as this will involve plenty of customer contact.
• Strong professional customer service skills, as some communications with customers will be with vulnerable people who have recently suffered bereavement or illness.
• Good IT skills, including Word, Excel etc., as well as able to learn new software quickly.
• Self-reliant, able to manage workloads effectively.

What can we offer you?

In this role, you will be given fantastic training and development for your career in financial services. You will also be given the following:

• A competitive starting salary.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

About Capita Regulated Services

At Regulated Services, we're transforming the world of life and pensions, and mortgage services. We're delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.

What's Next?

If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.

Equal Opportunities

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at [e-mail] or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .