Claims Admin Team Leader

Markel UK; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Claims Administration Team Leader to enhance their claims department in Leeds. This role involves overseeing a dedicated team, ensuring efficient claims processing, and fostering a culture of excellence. You will play a crucial part in driving improvements and maintaining high service standards for clients and brokers alike. With a strong focus on leadership and continuous development, this position offers a fantastic opportunity to make a significant impact in a dynamic environment. Join a forward-thinking company that values diversity and supports career growth while providing an excellent benefits package.

Benefits

Annual bonus

25 days paid holiday

Company pension scheme

Private medical cover

Dental cover

Life assurance

Travel insurance

Income protection

Season ticket loan

Qualifications

• Proven leadership capability with experience in insurance claims.
• Excellent communication skills and attention to detail required.

Responsibilities

• Oversee the Claims Administration Support Team and manage claims processes.
• Ensure effective communication and support for brokers and clients.

Skills

Leadership skills

People management

Claims handling experience

Communication skills

Attention to detail

Data analysis

Education

Experience in insurance claims

Tools

MS Office

Job description

Do you have experience within Insurance Claims and looking to progress your career?

Come and join our team here at Markel as a Claims Administration Team Leader.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity

The claims department at Markel aims to be the market leader in the provision of an efficient, cost effective, creative and professional service to our brokers and clients. We strive to be pro-active and flexible in management of claims whilst maintaining our integrity. The claims team works with the underwriting teams in order to facilitate close communication and exchange of ideas, and is an integral part of the product and customer service delivered to our clients.

We have a great new opportunity to join our claims team in our Leeds office. Working within the wider Claims support function, the Claims Administration Team Leader role will report directly to the Claims Operational Support Manager and will take responsibility for the day to day provision of all central administrative support services to the UK claims function.

What you’ll be doing:

• Overseeing the Claims Administration Support Team, taking responsibility for and oversight of all claims administration within the division.
• Bringing individual teams under one leadership structure.
• Managing surges of claims to ensure there is enough support to open claims, answer calls and maintain diaries within SLAs.
• Ensuring tasks are handled by the right people; that workloads of team members are regularly reviewed and changed as appropriate, and that any under or over performance of individuals is recognised and addressed.
• Considering and addressing any resourcing issues promptly.
• Delivering a prompt response and transparent service to our broker and insured clients whenever possible, given the circumstances of individual claims.
• Take ownership for various administration tasks including claims diary management, closure of claims and manual claims processing tasks to support the claims adjusting functions. This will include any ad-hoc and regular reporting requirements to demonstrate compliance with various KPI’s set by the business.
• Promoting a culture which provides both challenge and support to each team member in the pursuit of a consistent and high quality claims service and approach. Drive effective oversight for all team members through the team structure and the day to day management of individuals; look to develop the team and the way we work.
• Support the Claims Leadership Team on emerging ad-hoc claims teams projects to improve customer claims service across the UK.
• Represent the UK claims operation when necessary on cross team committees and project groups as necessary.

Our must haves:

• Proven leadership capability and people management skills with a demonstrable ability to develop and train team members.
• Previous experience within insurance claims / claims handling.
• Experience in leading independently and taking responsibility for decisions made to improve the team and business offering.
• Willingness to travel to meet team members in their local offices occasionally when needed.
• Excellent written and spoken communication skills in the English language.
• Demonstrable IT skills including MS Office, Word, Excel with a willingness to learn all necessary in-house systems.
• Excellent attention to detail.
• A strong focus on systems and processes and be committed to change and process improvement.
• Experience of data analysis and metric monitoring desirable.

Who we are:

Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

What’s in it for you:

• A great starting salary plus annual bonus & strong benefits package.
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave.
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer.
• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!

What we hope you’ll do next:

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us on [phone] to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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