Operational Administration Team Leader - Warrington

Lifeway’s Group; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a mission-driven organisation as an Operational Administration Team Leader, where you will lead a dedicated team to ensure smooth office operations and exceptional service delivery. This role offers the opportunity to mentor and develop team members while maintaining compliance with health and safety standards. You will thrive in a supportive environment, contributing to a company that values quality and development. If you are organised and passionate about leading teams in a fast-paced setting, this is the perfect opportunity for you to make a real difference.

Benefits

33 days annual leave

Pension scheme

Wellbeing and rewards programme

Cycle to work scheme

Qualifications

• Proven experience in office administration and team leadership.
• Strong communication and interpersonal skills.

Responsibilities

• Lead a team of administrators to deliver efficient admin processes.
• Provide outstanding customer service through various communication channels.

Skills

Office Administration

Team Leadership

Communication Skills

Microsoft Office (Excel)

Customer Service

Compliance

Education

GCSEs in English and Maths

Tools

Microsoft Office

Job description

Job Opportunity: Operational Administration Team Leader

Location: Warrington Office
Full-Time | Competitive Salary + Benefits

AtLifeways, we’re proud to be the UK’s leading provider of support services for people with diverse and complex needs. With over 11,000 colleagues supporting nearly 6,000 individuals across the country, we’re on a mission to become theCare Provider of Choice by 2026—and we’re looking for people who share that vision.

We’re now seeking anOperational Administration Team Leaderto join our central support team inWarrington, playing a pivotal role in ensuring our office functions smoothly and delivers exceptional service to both internal and external stakeholders.

About the Role

As the Operational Administration Team Leader, you'll:

• Lead a team of administrators to deliver efficient, high-quality admin processes aligned with company standards and regulatory compliance.

• Ensure the Warrington Head Office is a welcoming, professional, and well-managed environment.

• Support coordination of office operations, including supplies, maintenance, archiving, correspondence, and visitor experience.

• Provide outstanding customer service through phone, email, and face-to-face communication.

• Mentor, supervise, and develop admin team members through effective task delegation, coaching, and performance reviews.

• Maintain compliance with health and safety and data security standards.

• Assist in the organisation of events, meetings, and projects.

What We’re Looking For

We’re seeking a team player with:

• Proven experience in office administration and team leadership

• Strong communication and interpersonal skills

• Proficiency in Microsoft Office, especially Excel

• Ability to manage competing priorities and support others under pressure

• A detail-oriented approach to compliance, reporting, and customer service

Desirable:

• Previous line management or mentoring experience

• Experience in regulated or social care environments

Key Success Measures

• Timely and accurate delivery of tasks and responsibilities

• Excellent feedback from colleagues and stakeholders

• Adherence to regulatory and internal policies

Qualifications

• Essential: GCSEs (Grade C or above) in English and Maths (or equivalent)

Why Join Lifeways?

• Be part of a mission-driven organisation making a real difference

• Join a supportive leadership team focused on development and quality

• Competitive salary and benefits including:

  • 33 days annual leave (including bank holidays)

  • Pension scheme

  • Wellbeing and rewards programme

  • Cycle to work scheme

Apply Today

If you're an organised, motivated individual who thrives in a fast-paced environment and is passionate about leading teams to deliver great service, we’d love to hear from you.