Claims & Admin Coordinator - Varied Office Role

Skillframe Limited; Shrewsbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

Skillframe Limited in the Hampton Court area is seeking an Administrator/Claims Assistant to join the Head Office team. This full-time, office-based role offers 8:30am–5:30pm hours and a salary of £25,000–£30,000 per year depending on experience.

You’ll own claims managed by Head Office and territories, work with the franchise network, and provide essential administrative support across the business to maintain high service standards.

Qualifications

• Highly organised and proactive
• Enjoy solving problems and managing multiple priorities
• Experience delivering excellent customer service

Responsibilities

• Manage incoming calls and emails from call centre and national accounts, ensuring correct territory allocation
• Coordinate the full claims journey from allocation to fulfilment and closure
• Collaborate with Production and Customer Service teams to keep operations smooth
• Monitor franchise claims activity and produce performance reports
• Maintain accurate records, filing and document management
• Deliver outstanding customer service in responses to enquiries
• Provide administrative support to other departments as the business grows

Skills

Organised

Problem solving

Multitasking

Customer service

Communication

Tools

Microsoft Office

Job description

Skillframe Limited in the Hampton Court area is seeking an Administrator/Claims Assistant to join the Head Office team. This full-time, office-based role offers 8:30am–5:30pm hours and a salary of £25,000–£30,000 per year depending on experience.

You’ll own claims managed by Head Office and territories, work with the franchise network, and provide essential administrative support across the business to maintain high service standards.