Claims Adjuster - Professional Indemnity

Markel; Leeds; Hybrid; GBP 35,000 - 56,000; Full time

Benefits offered by this job

Annual bonus

Hybrid working

Generous holiday allowance

Excellent pension scheme

Private medical cover

Life assurance

Income protection

Learning and development

Flexible benefits package

Job summary

Markel in Leeds is seeking a Claims Adjuster to support Professional Indemnity claims within the London Market operation. This hybrid role combines office days with home working, offering a clear path into a specialist claims career and structured development with experienced market professionals.

You'll manage lower-complexity PI claims from notification to resolution, liaise with brokers, and work alongside underwriting and actuarial colleagues, while benefiting from a generous benefits

Qualifications

• Experience in insurance, claims, broking or operations.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational ability.
• Comfortable engaging with brokers by phone and email.
• Willingness to learn within a process-driven environment.

Responsibilities

• Manage a portfolio of lower complexity Professional Indemnity claims from notification through to resolution.
• Review and process claim notifications, excess submissions and bordereaux.
• Handle delegated authority and cover holder claims activity.
• Manage workflows through London Market systems and internal platforms.
• Liaise with brokers to obtain information and provide updates.
• Build strong relationships with broker partners and stakeholders.
• Identify trends, maintain claims records, and support reporting.
• Escalate complex claims to London Market adjusters when needed.
• Collaborate with underwriting, actuarial and claims teams.

Skills

Claims handling

Relationship-building

Attention to detail

Process-driven

Communication

Learning mindset

Tools

Guidewire ClaimCenter

ECF

Job description

Claims Adjuster - Professional Indemnity Claims

Leeds | Hybrid Working (4 days office / 1 day home) Salary + 15% Bonus + Excellent Benefits

Build your London Market claims career!

Are you looking to take the next step in your insurance or claims career?

This is an exciting opportunity to join a growing specialist claims team supporting a leading commercial insurer's London Market operation. You'll gain exposure to Professional Indemnity and Financial Risks claims, work alongside experienced market professionals, and receive structured training to develop your technical expertise.

Whether you come from claims handling, insurance operations, broking, personal lines, commercial insurance, or claims administration, this role offers a genuine pathway into the London Market and a chance to build a long-term career within a highly respected insurer.

The Opportunity

As a Claims Adjuster, you'll become part of an expanding Leeds-based team focused on handling Professional Indemnity claims and notifications. You'll play a key role in delivering exceptional service to brokers and insured clients while supporting London-based adjusters on a varied portfolio of claims.

This is a fast-paced, high-volume environment where attention to detail, strong organisation, and excellent relationship management skills are highly valued.

What You'll Be Doing

• Managing a portfolio of lower complexity Professional Indemnity claims from notification through to resolution
• Reviewing and processing claim notifications, excess layer submissions, and bordereaux claims
• Handling delegated authority and cover holder claims activity
• Managing workflows through London Market systems and internal claim platforms
• Liaising with brokers to obtain information, provide updates, and resolve queries
• Building strong relationships with key broker partners and stakeholders
• Identifying trends, maintaining accurate claims records, and supporting reporting activities
• Escalating more complex claims to specialist London Market adjusters where appropriate
• Working closely with underwriting, actuarial, and claims colleagues across the business

What We're Looking For

Essential

• Previous experience within insurance, claims, broking, or insurance operations
• Strong communication and relationship-building skills
• Excellent attention to detail and organisational ability
• Confidence managing changing priorities and workloads
• A positive attitude and willingness to learn
• Ability to work effectively within a process-driven environment
• Comfortable engaging with brokers and stakeholders by phone and email

Desirable

• Claims handling experience
• Commercial insurance experience
• London Market exposure
• Professional Indemnity claims knowledge
• Broker background
• Guidewire ClaimCenter and/or ECF experience

Why Join?

This is more than a claims role. It's an opportunity to join a team with ambitious growth plans and develop specialist expertise in one of the most respected areas of the insurance market.

You'll benefit from:

• Structured onboarding and technical training
• Exposure to London Market claims handling
• Ongoing mentorship from experienced claims professionals
• Future opportunities to broaden into other Financial Risks products including Cyber and Financial Institutions
• A collaborative and supportive team culture
• Strong opportunities for long-term career progression

Reward & Benefits

• Great starting salary + 15% annual bonus
• Hybrid working arrangement
• Generous holiday allowance
• Excellent pension scheme
• Private medical cover
• Life assurance and income protection
• Learning and development support
• A comprehensive flexible benefits package

Ready to Take the Next Step?

If you're ambitious, eager to learn, and looking to develop your career within the London Market, we'd love to hear from you.

Join a business that invests in its people, values collaboration, and provides the training, support, and opportunities needed to build a successful claims career.

Markel is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and will provide reasonable adjustments throughout the recruitment process where needed.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed.