Underwriting Support Assistant (Professional & Management Risks)

Markel; Leeds; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid work (3/2)

Starting salary

5% completion bonus

Comprehensive training

Exposure to specialist markets

Career development

Inclusive culture

Global business

Job summary

Markel is seeking an Underwriting Support Assistant in Leeds, offering hybrid working (3 days in office, 2 days at home) on a 12‑month fixed‑term contract with a salary plus a 5% completion bonus. You will support the PMR Renewals team, handle broker inquiries, progress renewals, and assist underwriters in policy administration.

The role welcomes candidates from customer service backgrounds and fosters training to develop underwriting skills in a global insurance business.

Qualifications

• Experience in customer service is beneficial, but not essential.
• Strong communication, organisation and customer service skills are valued.

Responsibilities

• Manage inbound broker enquiries with outstanding service.
• Make proactive outbound calls to brokers to progress and retain business.
• Chase quotations, renewal terms and required information.
• Support underwriters with policy administration and workflow management.
• Update systems and maintain accurate records.
• Manage your own renewal activity portfolio and priorities.
• Build strong relationships with brokers and internal stakeholders.
• Assist retention and growth by converting opportunities into business.
• Ensure cases progress efficiently and meet service standards.

Skills

Phone communication

Organised multi‑tasking

Proactive ownership

Customer service

Resilience

MS 365

Learning and development

Relationship building

Tools

Microsoft 365

Job description

Underwriting Support Assistant

Professional & Management Risks (PMR)

Leeds | Hybrid Working (3 Days Office / 2 Days Home)

12-Month Fixed-Term Contract | Salary + 5% Completion Bonus

Looking for a role where you can build a career, not just do a job?

If you're organised, confident speaking to people and love working in a fast-moving environment, this could be the perfect opportunity to launch your career in insurance underwriting.

We're looking for an Underwriting Support Assistant to join our Professional & Management Risks (PMR) Renewals team in Leeds. Whether you're currently working in customer service, a contact centre, sales support, administration, hospitality or financial services, this role offers a genuine opportunity to develop specialist skills and build a long-term career with a global insurance business. Based on insights from the role briefing and current advert, previous insurance experience is not essential as training will be provided.

Working alongside experienced underwriters, you'll play a vital role in helping us retain and grow a £40m+ portfolio spanning Professional Indemnity, Cyber and Management Liability insurance.

What You'll Be Doing:

• Managing inbound broker enquiries and providing outstanding service.
• Making proactive outbound calls to brokers to progress and retain business.
• Chasing quotations, renewal terms and outstanding information.
• Supporting underwriters with policy administration and workflow management.
• Updating systems and maintaining accurate records.
• Managing your own portfolio of renewal activity and priorities.
• Building strong relationships with brokers and internal stakeholders.
• Supporting retention and growth by helping convert opportunities into business.
• Ensuring cases are progressed efficiently and service standards are met.

What We're Looking For:

We're far more interested in your attitude, communication skills and potential than whether you've worked in insurance before.

You'll be successful in this role if you are:

• Comfortable speaking with people over the phone.
• Organised and able to manage multiple priorities.
• Proactive and willing to take ownership.
• Customer-focused and service-driven.
• Resilient in a busy, high-volume environment.
• Confident using Microsoft 365 and learning new systems.
• Motivated to learn and develop professionally.
• Able to build positive relationships with customers and colleagues.

We'd Love to Hear From You If You Have Experience In:

• Customer service
• Contact centres
• Sales support
• Banking or financial services
• Insurance administration
• Estate agency or property services
• Retail leadershipHospitality
• Professional administration roles

Insurance experience is beneficial, but absolutely not essential. If you can demonstrate strong communication, organisation and customer service skills, we want to hear from you.

Your Career Path at Markel:

This role is an excellent entry point into the insurance industry and provides exposure to experienced underwriters, specialist insurance products and commercial decision-making.

Typical progression could include:

Underwriting Support Assistant → Assistant Underwriter → Underwriter → Senior Underwriter → Team Leader / Manager

While this role is initially a 12-month FTC, Markel has a strong track record of converting successful fixed-term employees into permanent opportunities as business needs evolve.

Why Join Markel?

At Markel, we're known for our entrepreneurial culture, collaborative environment and commitment to helping our people succeed.

In return, you'll benefit from:

• Hybrid working (3 days office / 2 days home)
• Great starting salary
• 5% completion bonus
• Comprehensive training and support
• Exposure to specialist insurance markets
• Genuine career development opportunities
• A supportive and inclusive culture
• The opportunity to build a long-term future within a successful global business.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.