Claims Adjuster - Professional Indemnity

EC Insurance Company; Leeds; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid working arrangement

Generous holiday allowance

Excellent pension scheme

Private medical cover

Life assurance and income protection

Learning and development support

Flexible benefits package

Job summary

Markel is expanding its Leeds-based claims team to handle Professional Indemnity claims, working alongside London Market adjusters. You will manage a portfolio of lower complexity PI claims from notification to resolution, with a focus on delivering excellent service to brokers and insured clients.

This role offers structured training, strong mentoring from experienced colleagues, and potential progression into broader Financial Risks products such as Cyber and FI.

Qualifications

• Previous experience within insurance, claims, broking, or insurance operations.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational ability.
• Confidence managing changing priorities and workloads.
• A positive attitude and willingness to learn.
• Ability to work effectively within a process-driven environment.
• Comfortable engaging with brokers and stakeholders by phone and email.

Responsibilities

• Manage a portfolio of lower complexity Professional Indemnity claims from notification through to resolution.
• Reviewing and processing claim notifications, excess layer submissions, and bordereaux claims.
• Handling delegated authority and cover holder claims activity.
• Managing workflows through London Market systems and internal claim platforms.
• Liaising with brokers to obtain information, provide updates, and resolve queries.
• Building strong relationships with key broker partners and stakeholders.
• Identifying trends, maintaining accurate claims records, and supporting reporting activities.
• Escalating more complex claims to specialist London Market adjusters where appropriate.
• Working closely with underwriting, actuarial, and claims colleagues across the business.

Skills

Claims handling

Broker liaison

Relationship building

Attention to detail

Communication

Tools

Guidewire ClaimCenter

ECF

Job description

This is an exciting opportunity to join a growing specialist claims team supporting a leading commercial insurer's London Market operation. You'll gain exposure to Professional Indemnity and Financial Risks claims, work alongside experienced market professionals, and receive structured training to develop your technical expertise. Whether you come from claims handling, insurance operations, broking, personal lines, commercial insurance, or claims administration, this role offers a genuine pathway into the London Market and a chance to build a long-term career within a highly respected insurer. The Opportunity: As a Claims Adjuster, you'll become part of an expanding Leeds-based team focused on handling Professional Indemnity claims and notifications. You'll play a key role in delivering exceptional service to brokers and insured clients while supporting London-based adjusters on a varied portfolio of claims. This is a fast-paced, high-volume environment where attention to detail, strong organisation, and excellent relationship management skills are highly valued.

What You'll Be Doing

• Managing a portfolio of lower complexity Professional Indemnity claims from notification through to resolution
• Reviewing and processing claim notifications, excess layer submissions, and bordereaux claims
• Handling delegated authority and cover holder claims activity
• Managing workflows through London Market systems and internal claim platforms
• Liaising with brokers to obtain information, provide updates, and resolve queries
• Building strong relationships with key broker partners and stakeholders
• Identifying trends, maintaining accurate claims records, and supporting reporting activities
• Escalating more complex claims to specialist London Market adjusters where appropriate
• Working closely with underwriting, actuarial, and claims colleagues across the business

Essential Requirements

• Previous experience within insurance, claims, broking, or insurance operations
• Strong communication and relationship-building skills
• Excellent attention to detail and organisational ability
• Confidence managing changing priorities and workloads
• A positive attitude and willingness to learn
• Ability to work effectively within a process-driven environment
• Comfortable engaging with brokers and stakeholders by phone and email

Desirable Requirements

• Claims handling experience
• Commercial insurance experience
• London Market exposure
• Professional Indemnity claims knowledge
• Broker background
• Guidewire ClaimCenter and/or ECF experience

This is more than a claims role. It's an opportunity to join a team with ambitious growth plans and develop specialist expertise in one of the most respected areas of the insurance market.

You’ll Benefit From

• Structured onboarding and technical training
• Exposure to London Market claims handling
• Ongoing mentorship from experienced claims professionals
• Future opportunities to broaden into other Financial Risks products including Cyber and Financial Institutions
• A collaborative and supportive team culture
• Strong opportunities for long-term career progression

Reward & Benefits

• Great starting salary + 15% annual bonus
• Hybrid working arrangement
• Generous holiday allowance
• Excellent pension scheme
• Private medical cover
• Life assurance and income protection
• Learning and development support
• A comprehensive flexible benefits package

Markel is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and will provide reasonable adjustments throughout the recruitment process where needed. Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. We are also happy to consider candidates who are looking for flexible working patterns.