Claims Handler

Markel International; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Generous bonus

Leave-buy/sell

Private medical

Company pension

Life assurance

Income protection

Travel insurance

Season ticket loan

Professional qualifications

Career development

Job summary

Markel International in Leeds is seeking a Claims Handler to join our Prompt Resolution Team on a hybrid basis, with four days in the office and one day at home. You will manage a varied portfolio of property, Employers’ Liability and Public Liability claims, delivering excellent service to brokers and customers.

You'll build relationships, make proactive progress on cases, and develop your claims career within one of the UK's most respected teams, with funded qualifications and clear

Qualifications

• Experience handling property, liability or personal claims is welcomed.
• Ability to manage a portfolio from notification to resolution.
• Strong customer and broker service focus.

Responsibilities

• Manage a varied caseload of claims from first notification through to resolution.
• Handle low-value property damage, EL/PL claims.
• Review claims information and policy coverage.
• Liaise with customers, brokers, loss adjusters and third parties.
• Make outbound calls to progress claims efficiently.
• Prioritise and manage your own workload.
• Deliver excellent customer and broker service.
• Work to agreed service standards and response times.
• Build relationships across the business and wider claims network.
• Handle a broad range of property claims (escape of water, storm, theft, etc.).

Skills

Property claims

Household claims

Liability claims

EL/PL claims

Insurance claims handling

Paralegal roles

Job description

Leeds | Hybrid Working (4 Days Office / 1 Day Home)

Build your claims career with one of the UK's most respected and award-winning claims teams!

At Markel, claims is more than resolving losses. It's about delivering exceptional service, building trusted relationships and helping our customers when they need us most.

We're looking for a Claims Handler to join our Prompt Resolution Team (PRT) in Leeds. Whether you already have property claims experience or are looking to broaden your insurance career, this is an opportunity to join a highly supportive team that develops future claims specialists, senior handlers and leaders.

Many of our current senior claims professionals started their careers in the PRT, making this one of the best entry points into the wider Markel Claims function.

Why this role is different:

This isn't a call centre environment.

You'll manage your own portfolio of claims, take ownership of decisions and build relationships with brokers, customers and third parties.

You'll gain exposure to a wide variety of claims, with a particular focus on property claims, whilst also developing experience across liability and injury matters. This breadth of exposure gives you genuine opportunities to shape your future career within claims.

You’ll be joining a team recognised for:

• Exceptional customer service


• Fast and responsive claims handling


• Strong broker relationships


• Technical expertise

What you’ll be doing:

You'll manage a varied caseload of claims from first notification through to resolution, taking ownership of customer outcomes and delivering excellent service throughout.

Key responsibilities include:

• Managing low-value property damage claims


• Handling Employers’ Liability and Public Liability claims


• Reviewing claims information and policy coverage


• Liaising with customers, brokers, loss adjusters and third parties


• Making proactive outbound calls to progress claims efficiently


• Prioritising and managing your own workload


• Delivering excellent customer and broker service


• Working to agreed service standards and response times


• Building strong relationships across the business and wider claims network

You’ll handle a broad range of property claims including:

• Escape of water


• Storm damage


• Theft


• Property and equipment losses


• Domestic and commercial property matters

What we’re looking for:

We’re particularly interested in speaking with individuals who have experience handling:

Property Claims

• Household claims


• Personal lines property claims


• Domestic property claims


• Commercial property claims


• First-party property claims

We’d also welcome applications from candidates with experience in:

• Liability claims


• EL/PL claims


• Insurance claims handling


• Legal expenses claims


• Claims-focused paralegal roles

Most importantly, you’ll demonstrate:

• Confidence speaking with customers and brokers


• Strong organisation and time management


• Ability to work independently


• A proactive approach to problem solving


• A genuine desire to build a long-term career in insurance claims

Develop your career with Markel:

The PRT is designed to develop future claims professionals.

Recent team members have progressed into:

• Senior Claims Handler roles


• Liability & Construction teams


• Complex Claims teams


• Team leadership opportunities

We’ll support your professional development through fully funded CII qualifications, study support and structured learning pathways.

Professional Qualification Rewards

In addition to funding qualifications, we also recognise achievement through financial awards:

• £2,500 for CII Advanced Diploma completion

What you’ll receive:

• generous annual bonus


• Option to buy and sell annual leave


• Private medical cover


• Company pension scheme


• Life assurance


• Income protection


• Travel insurance


• Season ticket loan


• Fully funded professional qualifications


• Structured career development and progression opportunities

Why Markel?

We’re proud of our people-first culture and our reputation for delivering outstanding claims service.

If you’re looking for a role where you’ll be trusted, developed and given genuine opportunities to progress your career, we’d love to hear from you.

Join Markel and build a claims career with purpose.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. This includes any alternative formats of any documents or information on how to apply offline.