Senior Claims Adjuster

Markel; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Pension up to 16%

Private medical

Dental cover

Life assurance

Travel insurance

25 days holidays + BH

Job summary

Markel’s London Market Claims team is seeking an experienced claims professional to manage a portfolio of Marine Liability claims and related classes. You will lead complex, high-value cases, working closely with underwriters, brokers, and clients to deliver timely, well-documented outcomes.

The role emphasizes governance and strong service standards, with opportunities to mentor juniors and contribute to improvements in the claims process. ACII accreditation is required or being pursued.

Qualifications

• Background and knowledge in Marine Liability is required.
• ACII accreditation or working towards it is expected.

Responsibilities

• Drive the claims philosophy and customer focus through actions and leadership.
• Take ownership for handling complex claims following policy and legal requirements.
• Collaborate with underwriting, brokers and clients to improve outcomes.
• Lead claims across all business types and mentor junior team members.
• Support ad hoc projects to enhance the claims function.

Skills

Strategy leadership

Data analysis

Relationship building

Claims management

Mentoring juniors

Education

ACII accreditation

Job description

The Marine Liability team addresses an extensive range of claims originating from the Marine Liability and Transport and Logistics Underwriting Division. This role requires handling complex lead primary and excess claims with a focus on maintaining solid governance and service standards.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

Who We Are

The Claims department strives to lead the market by offering an efficient, and professional service to brokers and clients. Our goal is to become the most customer-focused, adaptable, and value-driven claims team available. We work proactively and flexibly to handle claims while upholding our integrity. The claims team partners closely with underwriting to ensure open communication and idea sharing. This team plays a key role in delivering products and services to our clients.

The London Market Claims team handles claims from both the company market and Lloyd’s of London, originating from three main areas: Marine, Energy and Construction, PFR or equivalent experience & Cyber, and Specialty. The London Market division underwrites more than $2bn GWP and strives to expand considerably in the coming years.

Part of Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

What You’ll Be Doing

• Drive the claims’ philosophy—“The most customer-focused, nimble, and value-adding claims team in the market”—by your individual work and, if applicable, through leading others. Accomplish this by setting and completing your objectives, taking part in team meetings, supervising DCAs and service providers, and interacting with key brokers.
• Take ownership for handling your claims following the MINT claims and reserving philosophy, Markel Style, the Claims Handling Manual, and all applicable laws and regulations. Bring up claims with your manager as appropriate for advice on strategy or reserving. Observe, review, and ensure targets are met.
• Drive, facilitate, and deliver a customer-focused approach to claims, measurable through speed of service and open, honest, and personable communications with all brokers and (re)insureds.
• Produce good quality and informative narratives and information on key claims and claims developments.
• Work closely with the underwriting team. Provide feedback on claims experiences, contract wordings, claims data, or feedback for renewals or new business. Interact with placing and claims brokers to build positive relationships and deepen knowledge about the quality of claims management at Markel.
• Show a willingness to lead claims across all business types handled by the team. This includes attending underwriting meetings, learning about each class, and building relationships with key collaborators involved in the claims process.
• Assist the Claims Manager with specific ad hoc projects and provide innovative ways of doing things as required. Be willing to assist beyond the day-to-day claims handling to further develop the team and book of business as a whole.

Key Skills

• Take the lead and management of strategy on a portfolio of complex and/or high-value claims and be a point person to the relevant underwriters. Identify and discuss the most common areas and trends in claims causation. Segment and analyze the portfolio to assist in identifying the most profitable sub-segments and those areas where remedial action should be taken. Understand, monitor, provide feedback, and ensure alignment with important metrics.
• Analyze and interpret data to improve Markel’s underwriting capabilities (e.g., loss performance and underwriting efficiency). Scope out problems/questions for analysis and work with actuarial/underwriting/claims manager or head of class to investigate.
• Assist underwriters with the development of policy language to achieve desired coverage and propose wording amendments to manager and/or underwriters.
• Understand customer needs and actively seek and respond to feedback, offering solutions to problems. Build relationships beyond the claim's function, including underwriters, brokers, and key legal providers.
• Negotiate intricate coverage issues calmly and effectively in the interests of all parties. Competently represent MINT in handling market and broker meetings.
• Support the training of junior members of the claims team, offering insight into particular claims areas and aiding them in building their own skills.
• Background and knowledge in Marine Liability is required.
• You will have achieved ACII accreditation or be working towards it.

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• Up to 16% company pension scheme,
• Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants)
• Income protection, Life assurance, electric car scheme, travel insurance
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!

Are you ready to play your part?

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.

Join us and play your part in something special!

At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.