Claims Adjuster - Liability Credit Hire

QBE Insurance Group; Leeds; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

30 days holiday

Pension contributions (10%)

Family friendly policies

Job summary

QBE Insurance Group in Leeds is recruiting a Claims Adjuster - Liability Credit Hire to examine, evaluate and process claims in line with policy terms. You will investigate disputed liability involving Credit Hire and resolve claims efficiently in a hybrid Leeds environment.

The role requires strong investigative skills, experience with policy coverage, and effective communication. You will work with stakeholders to monitor claims, reserve accurately, and support underwriting decisions.

Qualifications

• Experience handling Credit Hire claims at all levels.
• Strong investigative abilities.
• Proven experience with policy coverage issues.
• Experience negotiating liability.
• Understanding of litigation processes.
• Excellent written and verbal communication.
• Relationship management skills.

Responsibilities

• Investigate and resolve Claims where Liability is disputed involving Credit Hire to minimise leakage.
• Identify coverage issues to ensure liability aligns with contractual commitments.
• Identify subrogation, contribution and recovery opportunities and pursue where appropriate.
• Manage Claims to resolve and settle claims on an economic basis.
• Ensure Claims fees and advices respond within agreed timeframes.
• Respond to internal and external stakeholder requests per service standards.
• Flag complaints and Treat Customers Fairly.
• Maintain knowledge of the Claims Portfolio for underwriting and decisions.
• Maintain accurate reserve levels for the Company’s liability.

Skills

Credit Hire claims

Investigation

Policy coverage

Liability negotiations

Litigation processes

Communication

Relationship management

Tools

MS Office

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy

Claims Adjuster - Liability Credit Hire

Leeds/Hybrid

About QBE

At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries - which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world?Aspart of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

Please note

Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

Your new role:

• Investigate and resolve Claims where Liability is disputed involving Credit Hire in order to provide excellent Claims handling service with minimal leakage

• Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments

• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate

• Manage Claims and other material Claims issues in order to resolve and settle claims on an economic basis

• Ensure that Claims fees and advices are responded to within agreed timeframes to ensure good service

• Respond to internal and external stakeholder requests in accordance with service standards

• Flag complaints as required and Treat Customers Fairly

• Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions

• Reserve accurately to ensure that the Company’s liability is clear at all times

• Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims

• Have a complete understanding of the ABI GTA agreement and be able to deal with claims within the contracted timescales

• Being able to deal with Non-GTA Credit Hire claims and understand the arguments and documentation that can be used to obtain a satisfactory outcome

About you:

• Experience dealing with Credit Hire claims at all levels

• Excellent investigative skills

• Proven experience dealing with policy coverage

• Experience dealing with liability negotiations

• Have a good understanding of a litigation process

• Effective communication skills, written and verbal

• Relationship Management skills

• Able to competently use MS office applications such as Word, Excel and PowerPoint.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.

• Pension -you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

• Family friendly policies-we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

Insurance Post British Insurance Awards 2025:

• Winner: Commercial Lines Insurer of the Year,

• Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year

• Insurance Post British Insurance Awards 2023:QBE rated as a 5-Star Employee

Skills:

Case Management, Claims Processing, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Your career. At the heart of it.