Claims Administrator

QBE Insurance Group; Leeds; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

30 days holiday a year

Flexible working

Pension plan

Private medical insurance

Family-friendly policies

Cycle-to-Work

Job summary

QBE Insurance Group in Leeds is seeking a proactive Claims Administrator to support the claims team, ensuring accurate records and excellent client relations. Hybrid working arrangements apply, with time spent in the Leeds office and remote work as needed.

Responsibilities include processing claims, logging data, and maintaining effective stakeholder communication to uphold service standards. The role suits organised individuals with solid Excel/Office skills and a keen eye for detail.

Qualifications

• Strong organisational and analytical skills with the ability to prioritise.
• Effective communication skills, both written and verbal.
• Basic understanding of insurance and reinsurance with reference to the relevant class of business.
• Proficiency in Microsoft Excel, Word and PowerPoint.

Responsibilities

• Provide effective support to internal claims handling teams.
• Adhere to processes to ensure accurate recording and processing of information.
• Operate a helpline for clients to deliver high-standard client care.
• Respond to client requests in line with service standards.
• Develop effective relationships with internal and external stakeholders.
• Maintain databases and logs of new claims within service levels.
• Review status of outstanding claims on an ongoing basis.

Skills

Claims Administration

Communication

Customer Service

Data Entry

Detail-Oriented

Microsoft Applications

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeTo provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained

Claims Administrator

Leeds/Hybrid

About QBE

At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world?Aspart of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

Please note

Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

Your new role

• Undertake a range of duties in order to provide effective support to internal claims handling teams
• Adhere to agreed processes and procedures to ensure accurate recording and processing of information
• Operate an effective ‘helpline’ facility to clients in order to provide a high standard of client care
• Respond to client requests in accordance with service standards
• Develop effective working relationships with internal and external stakeholders
• Maintain databases and documentation including the logging of new claims within agreed service levels, in order to allow the Claims team to offer an excellent standard of service
• Conduct a continuous review of the status of all outstanding claims

About You

If you’re highly organised, eager to learn, commercially savvy, and excited about growing your skills, this opportunity is made for you! Join us and be part of a team where your ambition and curiosity will truly shine.

• Strong organisational and analytical skill able to prioritise
• Effective communication skills, both written and verbal
• Basic understanding of insurance and reinsurance with specific reference to the relevant class of business
• Proficiency in Microsoft Excel, Word, and PowerPoint.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from

As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance - we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies - we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

To find out more visit ourReward Page

Awards &Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

To learn more about our achievements, click here

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Skills:

• Claims Administration
• Communication
• Critical Thinking
• Customer Service
• Data Entry
• Detail-Oriented
• Document Management
• Insurance Claims Processing
• Intentional collaboration
• Managing performance
• Microsoft Applications
• Prioritization
• Problem Solving
• Risk Assessments
• Time Management

Your career. At the heart of it.