Claims Adjuster - Casualty

QBE Insurance Group; Leeds; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

30 days holiday a year

Flexible working

Pension

Private medical insurance

Family friendly policies

Short term remote work abroad

Sustainable investing

Cycle-to-Work

Job summary

QBE Insurance Group in Leeds is seeking a Claims Adjuster - Casualty to examine, evaluate and process claims in line with policy terms. The role is hybrid in Leeds, full-time, and focuses on resolving claims with emphasis on coverage and liability assessment.

You will triage, reserve and settle claims, support operational excellence projects, and contribute to a market-leading claims team. A strong background in commercial claims is essential.

Qualifications

• Experience within Commercial Claims handling or Fee Earner.
• Experience handling PI/casualty claims.
• Proven experience dealing with policy coverage.
• Experience dealing with liability negotiations.
• Able to efficiently handle own caseload.
• Excellent investigative skills.

Responsibilities

• Investigate and resolve Claims to provide excellent handling service with minimal leakage.
• Identify coverage issues to ensure liability aligns with contractual commitments.
• Deliver world class service to customers.
• Triaging and managing claim files through settlement, prioritising new and existing work.
• Pro-actively owning transition of existing cases into the department.
• Managing ad-hoc claims reports for stakeholders.

Skills

Claims handling

PI/Casualty

Policy coverage

Liability negotiations

Caseload management

Investigative skills

Job description

Time Type: Full timeWorker Type: EmployeeTo examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy

Claims Adjuster - Casualty

Leeds/Hybrid

About QBE:

At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world?Aspart of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

Please note - Applicants must have the right to work in the UK – Sponsorship may be considered at QBE’s discretion

Your new role

• Investigate and resolve Claims in order to provide excellent Claims handling service with minimal leakage
• Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments
• Delivering a world class service to customers
• Accurately triaging and managing claim files through to settlement, prioritising new and existing work appropriately, ensuring that they are adequately reserved, and settled economically and fairly.
• Pro-actively owning transition of existing cases into the department
• Managing ad-hoc claims reports for stakeholders as required
• Team player, ready to be part of a market-leading claims team
• Reserve accurately to ensure that the Company’s liability is clear at all times
• Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims
• Supporting projects which may be Operational Excellence, Analytics or Automation related

About you

• Experience within Commercial Claims handling or Fee Earner
• Experience handling PI/casualty claims
• Proven experience dealing with policy coverage
• Experience dealing with liability negotiations
• Able to efficiently handle own caseload
• Excellent investigative skills

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from

As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net‑zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

To find out more visit ourReward Page

Awards &Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

To learn more about our achievements, click here

Your career. At the heart of it.

Skills:

Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.