Claims Adjuster

QBE; Leeds; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

30 days holiday a year

Flexible working

Pension – employer contributions of 10

Private medical insurance

Family friendly policies

Short term remote work abroad

Sustainable investing

Cycle-to-Work

Job summary

QBE is seeking a Claims Adjuster in Leeds, blending office and home working in a hybrid model. You will examine, evaluate and process professional indemnity claims, determine policy coverage, and manage complex cases within SLAs and authorities to protect the company and its clients.

Reporting to the Claims Team Leader, you will liaise with brokers and customers, reserve accurately, identify coverage issues, and negotiate outcomes while maintaining regulatory compliance and professional service

Qualifications

• Experience of handling of professional negligence claims is preferred
• Current knowledge of compliance, regulatory and statutory requirements
• Proven experience dealing with policy coverage
• Organisational, investigative, analytical and negotiation skills
• Ability to make balanced and impartial judgements
• Excellent communication and presentation skills
• Relationship Management skills
• Able to use MS Office applications and strong IT skills

Responsibilities

• Investigate, manage, and resolve professional indemnity claims efficiently and in a timely manner.
• Ensure adherence to SLAs and authority limits while managing claims.
• Support the implementation of the Claims strategy to enable delivery of overall business targets.
• Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments.
• Reserve accurately to ensure the Company’s liability is always clear
• Ensure that messages, advice, and correspondence, are responded to pro-actively and within agreed timeframes to provide a professional service to brokers and clients
• Proactively manage estimates and billings calculated by client’s service providers and brokers resolving any discrepancies.
• Regular interactions with key stakeholders including our customers, brokers and internal partners
• Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis.

Skills

Case Management

Claims Administration

Claims Settlement

Collaboration Tools

Communication

Critical Thinking

Customer Service

Data Privacy

Insurance Policies

Negotiation

Risk Assessments

Sound Judgement

Job description

Claims Adjuster

Leeds/Hybrid

To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy

About QBE

At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world?Aspart of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

Please note

- Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

We are recruiting for a Claims Adjuster within the FSM claims team handling professional indemnity claims. You will investigate, manage and resolve more complex claims accurately and pro-actively, and within SLA’s and agreed authorities.

The Opportunity

Reporting to Claims Team Leader, you will deliver exceptional claims services by determining policy coverage, investigating, evaluating, and negotiating assigned cases, as well as providing timely and accurate support for high complexity claims management with a particular focus on professional indemnity claims.

Your new role

• Investigate, manage, and resolve professional indemnity claims efficiently and in a timely manner.
• Ensure adherence to SLAs and authority limits while managing claims.
• Support the implementation of the Claims strategy to enable delivery of overall business targets.
• Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments.
• Reserve accurately to ensure that the Company’s liability is always clear
• Ensure that messages, advice, and correspondence, are responded to pro-actively and within agreed timeframes to provide a professional service to brokers and clients
• Proactively manage estimates and billings calculated by client’s service providers and brokers resolving any discrepancies.
• Regular interactions with key stakeholders including our customers, brokers and internal partners
• Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis.

About you

• Experience of handling of professional negligence claims is preferred
• Current knowledge of compliance, regulatory and statutory requirements
• Proven experience dealing with policy coverage
• Organisational, investigative, analytical and negotiation skills
• Ability to make balanced and impartial judgements
• Excellent communication and presentation skills
• Relationship Management skills
• Able to use MS Office applications and strong IT skills

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
• Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing- we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint, by investing more ingreen businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle-to-Work– benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025:Winner: Commercial Lines Insurer of the Year,Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
• Insurance Post British Insurance Awards 2023:QBE rated as a 5-Star Employee

To learn more about our achievements, click here

Skills:

Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgement

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.