Claims Adjuster - Financial Lines

Starr Insurance Companies; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Claims Adjuster specializing in Financial Lines to join their dynamic team in London. In this role, you will handle claims in accordance with industry standards, ensuring compliance and effective management of claims outcomes. You will engage with clients and underwriters, providing your expertise in claims handling while also generating reports and managing workflows. This position offers an exciting opportunity to grow within a leading insurance organization that values diversity and provides excellent training and development opportunities. If you're ready to make an impact in the insurance sector, this role is for you.

Qualifications

• 2-3 years of experience in Financial Lines, especially PI.
• Up-to-date knowledge of claims activity for underwriting decisions.

Responsibilities

• Handle claims per Starr and Lloyd's Minimum Standards.
• Manage claims outcomes and produce large loss forms.
• Attend client meetings to provide claims expertise.

Skills

Claims Handling

Financial Lines Knowledge

Client Relationship Management

DOCOsoft Proficiency

Education

Bachelor's Degree in Finance or Related Field

Tools

DOCOsoft

ECF

Job description

Claims Adjuster - Financial Lines

Starr Insurance Companies, London, United Kingdom

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to a wide range of businesses and industries globally.

Founded by Cornelius Vander Starr in Shanghai in 1919, we are now one of the world's fastest-growing insurance organizations, operating in 128 countries across 6 continents.

Roles and Responsibilities

• Handle claims in accordance with Starr and Lloyd's Minimum Standards and your letter of authority.
• Process Electronic Claim Files (ECF) and settle direct claims via DOCOsoft, ensuring compliance with standards.
• Manage claims outcomes effectively, including reporting to and obtaining sign-off from the Claims Manager or Senior Claims Adjuster as appropriate.
• Produce timely and accurate large loss forms for senior management review.
• Attend client meetings with Underwriters and Claims Managers (UK or international) to provide claims handling expertise and relationship management.
• Ensure Coverholder / Delegated Claims Administrators (DCA's) submissions are timely, compliant with SLAs, and adhere to Starr standards through review and approval of claims exceeding delegated authority.
• Proactively manage the DOCOsoft workflow, including diaries, and ensure accurate recording of claims with comprehensive notes and documentation.
• Review loss fund adequacy and pursue recovery of loss funds from previous years where appropriate.
• Assist CST in clearing claims errors/warnings related to Syndicate Claims Messages (SCMs), Underwriter Settlement Messages (USMs), and LIMCLM by month-end.
• Monitor and manage ECF/Lirma incompletes.
• Generate ad-hoc claims reports and provide statistical support to Claims Managers and Underwriters as needed.

Experience

• 2-3 years of Financial Lines experience, focusing on PI.
• Up-to-date knowledge of claims activity and handling to inform underwriting decisions.
• Knowledge of London Market claims processing platforms.

Starr is an equal opportunity employer committed to creating an inclusive environment for all employees. We offer excellent training and development opportunities to grow our talent and foster diversity.