Senior Claims Adjuster - Property

TN United Kingdom; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player seeks a Senior Claims Adjuster specializing in Property claims to lead and innovate within their claims team. This role involves managing complex claims, collaborating with various stakeholders, and driving improvements in claims processes. The ideal candidate will possess advanced knowledge of property claims and a strong commitment to customer service. Join a dynamic team where your expertise will contribute to enhancing client relationships and achieving business goals in a supportive and inclusive environment.

Qualifications

• Advanced knowledge of Property claims, including domestic and commercial aspects.
• Ability to manage and resolve claims effectively.

Responsibilities

• Oversee and direct coverage analysis and resolution of claims.
• Control a portfolio of claims ensuring timely communication and actions.
• Support management and internal stakeholders in claims operations.

Skills

Property claims knowledge

Claims management

Negotiation skills

Customer service

Data analysis

Education

Bachelor's degree in relevant field

Job description

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Senior Claims Adjuster - Property, London

Client:

AXA Group

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ecf272655c1a

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

London, UK

Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. We focus on excellence and creating a culture of continuous improvement, fostering collaboration, customer service, and colleague development. We aim to build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Senior Claims Handler / Adjuster, you will play a critical role in the Property claims team by managing and resolving claims for our customers. You will work closely with your manager, coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader, underwriting team, brokers, clients, and experts on assigned accounts, taking ownership of critical issues related to claims management.

Discover your opportunity

What will your essential responsibilities include?

1. You will provide oversight and direction related to coverage analysis, investigation, evaluation, reserving, and resolution of a book of product-specific claims in accordance with your authority and the Claims Handler Guidelines.
2. You will effectively control a portfolio of claims by ensuring that communications, new claims, and notifications are dealt with promptly.
3. Supporting Underwriting and Actuarial teams and key stakeholders regarding claim trends, marketing, and business development.
4. Interacting with and supporting management and relevant internal stakeholders to support Underwriting Growth and Profitability.
5. Assisting the Claims Manager in implementing strategy within the Claims team.
6. Supporting the claims operations team to generate reports, monitor service level agreements (SLAs), and chase required information to progress claims.

You will report to the Claims Manager – Property.

We’re looking for someone with these abilities and skills:

1. Advanced knowledge of Property claims, including domestic and commercial property.
2. Understanding of the Claims function operation and claim lifecycle.
3. Ownership and accountability for managing assigned claims and strategizing for optimal results.
4. Delivering prompt, fair, and innovative claims service to enhance broker and client relationships.
5. Ability to establish relationships, collaborate effectively, and leverage those relationships to achieve goals.
6. Building expertise in the management and resolution of Claims.
7. Providing claim handling support and training to team members.
8. Using relevant data to support case strategy and gain buy-in.

Find your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We partner with mid-sized companies, multinationals, and inspirational individuals, offering more than re/insurance — we reinvent it.

Our approach combines a comprehensive capital platform, data-driven insights, leading technology, and top talent in an agile, inclusive workspace, delivering excellent client service across all lines of business — property, casualty, professional, financial lines, and specialty.

With innovative risk solutions, we partner with those who move the world forward.