Civil Service Administrative Officer — Public Service Impact

Government Recruitment Service; Cardiff; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service in Cardiff is recruiting Administrative Officers on a full-time, permanent basis. The role supports Home Office functions, handling a range of administrative tasks, customer queries and frontline service delivery.

You will manage case files, log correspondence, scan documents, book appointments and assist with identity checks. Full training is provided and you will join a diverse public-sector team committed to high standards.

Responsibilities

• Making well informed decisions for our customers.
• Managing administrative tasks: file movement, tracking, correspondence logging, inbox monitoring, issuing letters and customer queries.
• Scanning and digitising supporting evidence and updating databases/files.
• Ensuring case files are decision ready for casework, appeals or removal processes.
• Telephone call handling and booking appointments.
• Escorting customers, conducting face-to-face identity interviews and facilitating language analysis interviews.
• Demonstrating sound interpersonal, communication and relationship-building skills within a team.

Job description

Government Recruitment Service in Cardiff is recruiting Administrative Officers on a full-time, permanent basis. The role supports Home Office functions, handling a range of administrative tasks, customer queries and frontline service delivery.

You will manage case files, log correspondence, scan documents, book appointments and assist with identity checks. Full training is provided and you will join a diverse public-sector team committed to high standards.