Administrative Officer: Public Services & Immigration

Government Recruitment Service; Leeds; On-site; GBP 31,000 - 35,000; Full time

Job summary

Government Recruitment Service is seeking Administrative Officers in Leeds for a full-time, permanent role. This position involves handling a variety of administrative tasks, case preparation, and customer-facing duties within the Home Office framework. Training provided and opportunities to develop within a large government agency.

The successful candidate will join a team delivering essential citizen services, with a clear focus on accuracy, professionalism and public service ethics.

Responsibilities

• Making well informed decisions for our customers.
• Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries.
• Scanning and digitising of customer supporting evidence and updating relevant databases/files.
• Ensuring case files are decision ready for casework, appeals or removal processes.
• Telephone call handling / booking appointments.
• Escorting customers, conducting face to face identity interviews and facilitating language analysis interviews.
• Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team.

Job description

Government Recruitment Service is seeking Administrative Officers in Leeds for a full-time, permanent role. This position involves handling a variety of administrative tasks, case preparation, and customer-facing duties within the Home Office framework. Training provided and opportunities to develop within a large government agency.

The successful candidate will join a team delivering essential citizen services, with a clear focus on accuracy, professionalism and public service ethics.