Administrative Officer — Public Service & Case Support

Government Recruitment Service; Wales; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking Administrative Officers in Newport (Gwent) to support Home Office operations. You will handle administrative tasks such as file movement, logging correspondence, monitoring inboxes, issuing letters and managing customer queries, ensuring smooth service delivery.

The role is full-time, office-based, with comprehensive training. The campaign uses a reserve list for future vacancies; some flexibility for part-time may be considered where possible, but not

Responsibilities

• Making well informed decisions for our customers.
• Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries.
• Scanning and digitising of customer supporting evidence and updating relevant databases/files.
• Ensuring case files are decision ready for casework, appeals or removal processes.
• Telephone call handling / booking appointments.
• Escorting customers, conducting face to face identity interviews and facilitating language analysis interviews.

Job description

Government Recruitment Service is seeking Administrative Officers in Newport (Gwent) to support Home Office operations. You will handle administrative tasks such as file movement, logging correspondence, monitoring inboxes, issuing letters and managing customer queries, ensuring smooth service delivery.

The role is full-time, office-based, with comprehensive training. The campaign uses a reserve list for future vacancies; some flexibility for part-time may be considered where possible, but not