Civil Enforcement Officer Reading

Nexfeld Group; Reading; Sur place; GBP 22 000 - 28 000; Plein temps

Résumé du poste

Nexfeld Group is seeking a Civil Enforcement Officer to uphold parking regulations and civil enforcement orders in the Reading area. You will patrol zones, issue penalties, and assist the public with inquiries, while ensuring safety and smooth traffic flow.

The role requires working outdoors in all weather, handling handheld devices, and collaborating with colleagues and agencies. A Full UK driving license is preferred but not essential; strong communication and customer service skills are

Qualifications

• Fluent English spoken and written communication.
• Strong observational skills and attention to detail.
• Ability to stay calm in potentially confrontational situations.
• Excellent customer service skills.
• Basic IT literacy for handheld devices.
• Able to work independently and as part of a team.
• Willingness to work outdoors in all weather conditions.
• Full UK driving license preferred but not essential.
• Previous customer-facing or enforcement experience desirable.
• Knowledge of local parking regulations and civil enforcement procedures is an asset.

Responsabilités

• Patrol assigned areas on foot and/or by vehicle to identify and address parking violations and other civil infractions.
• Issue Penalty Charge Notices (PCNs) accurately and efficiently, adhering to all relevant legislation and company procedures.
• Provide clear and concise information to members of the public regarding parking regulations and enforcement actions.
• Operate and maintain handheld enforcement devices and other equipment as required.
• Record and report relevant observations, incidents, and enforcement activities.
• Maintain a professional and courteous demeanor while dealing with the public, even in challenging situations.
• Adhere to all health and safety guidelines and company policies.
• Work collaboratively with colleagues and other agencies to ensure effective enforcement.

Connaissances

Communication skills

Observational skills

Customer service

IT literacy

Teamwork

Outdoor work

Driving license

Conflict handling

English proficiency

Public interaction

Outils

Handheld devices

Description du poste

Job Description:

As a Civil Enforcement Officer, you will be responsible for upholding parking regulations and other civil enforcement orders within the Reading area, ensuring public safety and traffic flow. This role requires patrolling designated zones, issuing penalty charge notices, and providing information and assistance to the public.

Job Responsibilities:

• Patrol assigned areas on foot and/or by vehicle to identify and address parking violations and other civil infractions.
• Issue Penalty Charge Notices (PCNs) accurately and efficiently, adhering to all relevant legislation and company procedures.
• Provide clear and concise information to members of the public regarding parking regulations and enforcement actions.
• Operate and maintain handheld enforcement devices and other equipment as required.
• Record and report relevant observations, incidents, and enforcement activities.
• Maintain a professional and courteous demeanor while dealing with the public, even in challenging situations.
• Adhere to all health and safety guidelines and company policies.
• Work collaboratively with colleagues and other agencies to ensure effective enforcement.

Job Qualifications:

• Ability to communicate effectively, both verbally and in writing, in English.
• Strong observational skills and attention to detail.
• Ability to remain calm and professional in potentially confrontational situations.
• Excellent customer service skills.
• Basic IT literacy for operating handheld devices.
• Ability to work independently and as part of a team.
• Willingness to work outdoors in all weather conditions.
• Full UK driving license (preferred but not essential).
• Previous experience in a customer-facing role or enforcement is desirable.
• Knowledge of local parking regulations and civil enforcement procedures is an asset.

Worker Type:

Regular

Number of Openings Available:

2