Civil Enforcement Officer

Trellint; Oxford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Trellint in Oxford is seeking a proactive Parking Enforcement Officer to patrol streets, ensure parking compliance, and issue Penalty Charge Notices when needed. You will engage with residents and visitors in all weather, supporting traffic flow, safety, and air quality objectives.

The role requires strong observation, accurate reporting, and collaboration with local authorities. Working 40 hours per week across seven days, you will contribute to a reliable, customer-focused public service.

Qualifications

• Ability to engage with the public while enforcing parking regulations.
• Strong observation skills and attention to detail.
• Experience in writing clear, factual reports and statements.

Responsibilities

• Monitor on-street and off-street parking areas to ensure compliance and issue PCNs as needed.
• Encourage lawful parking through positive public engagement and provide accurate parking guidance to residents and visitors.
• Collect and record evidence to support PCNs, including photographs and official notes.
• Authorize immobilisation or removal of vehicles as required by regulations.
• Inspect pay and display machines, signage and parking equipment, reporting faults promptly.
• Observe street furniture and road markings, reporting issues affecting safety and accessibility.
• Attend court hearings or tribunal proceedings to provide witness statements and documentation when PCNs are challenged.
• Collaborate with Police Community Support Officers and local authorities on safety initiatives.
• Stay updated on changes in legislation and policies affecting parking enforcement.

Skills

Public engagement

Regulatory compliance

Evidence collection

Report writing

Court attendance

Job description

Job Summary

Act as a visible and approachable presence in the community, patrolling designated areas to provide guidance to the public while enforcing road traffic regulations, including the issuance of Penalty Charge Notices when appropriate. Support the reduction of traffic congestion and improvement of air quality by managing kerbside activity and ensuring compliance with parking restrictions, using a moped, bicycle, or on foot in all weather conditions. Deliver excellent customer service by engaging respectfully with the public at all times and help to uphold a safe, orderly, and customer-focused environment.

Job Description

• Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parked in accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance is identified, in line with local traffic orders.


• Act as a visible and reassuring presence to encourage compliance, promoting responsible parking through positive public engagement and providing accurate, helpful advice on parking rules and facilities to residents and visitors.


• Collect and record comprehensive evidence to support the issuance of PCNs, including writing clear and accurate reports, capturing photographic evidence, and maintaining simultaneously notes in official records.


• Identify and authorise the immobilisation or removal of vehicles in line with regulatory guidelines, where necessary to support enforcement operations or ensure public safety.


• Regularly inspect pay and display machines, signage, and car park equipment, reporting faults, vandalism, or maintenance issues promptly to ensure continuous service and public accessibility.


• Observe and report damaged or missing street furniture, unclear road markings, or suspicious vehicles, contributing to the upkeep and safety of the public realm.


• Attend court hearings or tribunal proceedings where required, providing factual witness statements and supporting documentation when a PCN is formally challenged.


• Collaborate with community safety partners such as Police Community Support Officers and local law enforcement, sharing relevant observations to address anti-social behaviour and support wider community safety initiatives.


• Stay informed about changes in legislation, policies, and systems affecting parking enforcement, attending training sessions and continually developing professional knowledge relevant to the role.


• Support the development of colleagues by providing guidance and informal mentoring, sharing knowledge and promoting a culture of continuous improvement and teamwork.


• Carry out any additional duties commensurate with the role and grading, supporting the flexible delivery service priorities across the team.


• Operate in line with the company’s core values and professional standards, demonstrating integrity, accountability, and respect in all interactions with the public and colleagues, and contributing positively to the reputation of the service.

Location: Oxford, UK Hours: 40 hours – any of the 7 days across the week. Shift based working.

Role Purpose

Worker Type

Regular

Number Of Openings Available

3