Civil Enforcement Officer - 00296

West Berkshire Council; Newbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training & development

Local Government pension

Family friendly policies

Local discounts

Wellbeing programme

Annual leave: 28 days + 5 days after 5

Job summary

West Berkshire Council is recruiting a Civil Enforcement Officer to join our Parking Services team. You will patrol streets and council car parks across West Berkshire, issue Penalty Charge Notices, and act as a professional ambassador for the council.

We welcome applicants from customer service, security, policing or public-facing roles and will provide full training. The role requires good communication, attention to detail, and a willingness to work shifts, including evenings and weekends.

Qualifications

• Willingness to work outdoors in all weather.
• Excellent communication and customer service.
• Ability to remain calm in difficult situations.
• Good attention to detail and record-keeping.
• UK driving licence.
• Comfortable using computers and MS Office applications.

Responsibilities

• Patrol streets and council car parks across West Berkshire.
• Issue Penalty Charge Notices (PCNs) where parking contraventions occur.
• Act as a visible and professional ambassador for West Berkshire Council.
• Provide advice and assistance to residents, businesses and visitors.
• Deal with challenging situations calmly, professionally and respectfully.
• Record evidence, prepare accurate notes and maintain detailed records using handheld technology.
• Monitor council car parks and undertake routine checks of parking equipment and facilities.
• Support the wider Parking Services team in delivering an excellent service to the public.
• Attend adjudication hearings or court proceedings where required.

Skills

Customer service

Communication

Outdoor work

Attention to detail

Independent working

IT literacy

Job description

Are you confident, customer-focused and enjoy working outdoors? Do you have the ability to remain calm under pressure and deal with people fairly and professionally?

West Berkshire Council is seeking a Civil Enforcement Officer to join our Parking Services team.

Whether you already have experience in parking enforcement or come from a customer service, security, policing, military, emergency services or other public-facing background, we would love to hear from you.

We are committed to training the right person and will provide full training and support to help you succeed in the role.

As a Civil Enforcement Officer, You Will

• Patrol streets and council car parks across West Berkshire, helping to ensure parking regulations are followed.
• Issue Penalty Charge Notices (PCNs) where parking contraventions occur.
• Act as a visible and professional ambassador for West Berkshire Council.
• Provide advice and assistance to residents, businesses and visitors.
• Deal with challenging situations calmly, professionally and respectfully.
• Record evidence, prepare accurate notes and maintain detailed records using handheld technology.
• Monitor council car parks and undertake routine checks of parking equipment and facilities.
• Support the wider Parking Services team in delivering an excellent service to the public.
• Attend adjudication hearings or court proceedings where required.

We Are Looking For Someone Who

• Enjoys working outdoors in all weather conditions.
• Has excellent communication and customer service skills.
• Can remain calm and professional when dealing with difficult situations.
• Has good attention to detail and can produce accurate records.
• Is able to work independently and make sound decisions.
• Is comfortable using computers, tablets and Microsoft Office applications.
• Is reliable, flexible and willing to work shifts, including evenings, weekends and bank holidays as required.
• Holds a UK driving licence.

While experience in parking enforcement or a similar role would be advantageous, it is not essential. We recognise that many of the skills needed to succeed as a Civil Enforcement Officer can be gained in other roles.

If you can demonstrate the right attitude, customer focus and willingness to learn, we will provide the training needed to develop you into a successful Civil Enforcement Officer.

Why Work for West Berkshire Council?

West Berkshire Council Offer Excellent Employment Benefits Such As

• Access to a wide range of training and development opportunities
• Generous Local Government pension scheme
• Family friendly policies
• A range of local discounts
• Wellbeing Programme including Employee Assistance Programme and employee benefits
• You will also be entitled to a generous annual leave entitlement starting at 28 days per annum, pro rata (plus public holidays) Rising by an additional 5 days after 5 years’ service.

Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.

Join us at West Berkshire Council and make a positive impact in our community while advancing your career.

Explore everything that a career with West Berkshire Council has to offer here: Working with Us

For an informal discussion about the role, please contact Krzysztof Skwira, Shift Leader at email [e-mail] or Danielle Amor, Interim Transport & Parking Services Manager, at email [e-mail]

Equal Opportunities

The Council supports Equal Opportunity of employment and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

AI in Applications

We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.

However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.

We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability