Civil Enforcement Officer

West Berkshire Council; Newbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training and development opportunities

Local Government pension scheme

Family friendly policies

Employee discounts

Job summary

West Berkshire Council is seeking a Civil Enforcement Officer to patrol streets and council car parks, ensuring parking regulations are followed and assisting residents and visitors as a visible, professional ambassador.

Role involves recording evidence, using handheld devices, and potential attendance at hearings. The position requires flexibility to work shifts, including evenings and weekends, and holds a UK driving licence.

Qualifications

• Experience in a customer-facing or public-facing role is desirable.
• Excellent communication and customer service skills.
• Ability to remain calm and professional when dealing with difficult situations.

Responsibilities

• Patrol streets and council car parks to ensure regulations are followed.
• Issue Penalty Charge Notices (PCNs) for contraventions.
• Record evidence and maintain accurate notes using handheld devices.
• Provide advice and assistance to residents, businesses and visitors.
• Attend hearings or court proceedings if required.

Skills

Communication

Customer service

Calm under pressure

Attention to detail

Independent worker

Computer literacy

Reliability

Driving licence

Tools

Microsoft Office

Job description

Are you confident, customer-focused and enjoy working outdoors? Do you have the ability to remain calm under pressure and deal with people fairly and professionally? West Berkshire Council is seeking a Civil Enforcement Officer to join our Parking Services team. Whether you already have experience in parking enforcement or come from a customer service, security, policing, military, emergency services or other public-facing background, we would love to hear from you. We are committed to training the right person and will provide full training and support to help you succeed in the role. As a Civil Enforcement Officer, you will:

Responsibilities

• Patrol streets and council car parks across West Berkshire, helping to ensure parking regulations are followed.
• Issue Penalty Charge Notices (PCNs) where parking contraventions occur.
• Act as a visible and professional ambassador for West Berkshire Council.
• Provide advice and assistance to residents, businesses and visitors.
• Deal with challenging situations calmly, professionally and respectfully.
• Record evidence, prepare accurate notes and maintain detailed records using handheld technology.
• Monitor council car parks and undertake routine checks of parking equipment and facilities.
• Support the wider Parking Services team in delivering an excellent service to the public.
• Attend adjudication hearings or court proceedings where required. This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

Requirements / Skills

• Enjoys working outdoors in all weather conditions.
• Has excellent communication and customer service skills.
• Can remain calm and professional when dealing with difficult situations.
• Has good attention to detail and can produce accurate records.
• Is able to work independently and make sound decisions.
• Is comfortable using computers, tablets and Microsoft Office applications.
• Is reliable, flexible and willing to work shifts, including evenings, weekends and bank holidays as required.
• Holds a UK driving licence.

Benefits

• Access to a wide range of training and development opportunities
• Generous Local Government pension scheme
• Family friendly policies
• A range of local discounts
• Wellbeing Programme including Employee Assistance Programme and employee benefits
• You will also be entitled to a generous annual leave entitlement starting at 28 days per annum, pro rata (plus public holidays) Rising by an additional 5 days after 5 years' service.

This privacy notice applies to job applicants applying for vacancies with West Berkshire Council AI in Applications We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation. However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected. We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability