Civil Enforcement Officer

Publica Group Ltd; Swindon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

27 days annual leave

Health cash plan

Employer pension contribution up to 7%

Employee Assistance Programme 24/7

Cycle to work scheme

Salary sacrifice car lease (electric)

Job summary

Publica Group Ltd is seeking a Civil Enforcement Officer to help manage council car parks and assist drivers and residents. You will communicate with diverse stakeholders to provide practical solutions and maintain accurate records using handheld devices.

No prior experience is required as full training is provided. The role operates on a 4-week rota with every other Saturday, one Sunday per month, and one bank holiday per year.

Qualifications

• GCSEs including English and Maths A*-C or equivalent.
• Basic Computer Skills.
• A current driving license and the ability to meet travelling needs of the role, including driving company vehicles.

Responsibilities

• Regulate parking spaces by advising drivers where to park.
• Patrol parking bays reserved for specific users such as those with a blue badge.
• Ensure turnover of vehicles in limited waiting parking spaces to give others the opportunity to park.
• Act as an ambassador for the area by advising visitors and residents on attractions and amenities.
• Issuing penalty charge notices as and when necessary.
• Gather evidence with handheld computer, take notes and photographs, and maintain records.

Skills

Basic Computer Skills

Driving Licence

Education

GCSEs including English and Maths A*-C or equivalent

Tools

Current Driving Licence

Job description

About The Role

Do you enjoy working outdoors? Are you enthusiastic, self-motivated and enjoy working with members of the public? Are you able to problem solve and think on your feet? If so, this role could be for you.

About the role...

As a Civil Enforcement Officer (CEO) you will be part of a dedicated team managing the Councils car parks. You will provide help and support to drivers and the local community, which will contribute to making the local area a great place to work and live.

You will need to be a good communicator as you will be speaking with different stakeholders within the community to provide practical solutions for the benefit of the local community. This includes:

• Regulate parking spaces by advising drivers where to park.
• Patrol parking bays reserved for specific users such as those with a blue badge.
• Ensure a turnover of vehicles in limited waiting parking spaces to give others the opportunity to park.
• Act as an ambassador for the area by advising visitors and residents on attractions and amenities.
• Issuing penalty charge notice as and when necessary.

When issuing notices to vehicles contravening the parking regulations, you will be required to gather evidence with a handheld computer, taking written notes and photographs. You should be able to maintain accurate records.

No previous experience is required; all training will be provided.

Please note the working pattern for this role is on a 4 week rota. The rota includes every other Saturday as standard plus one Sunday per month. You will also be required to work one bank holiday per year.

You will need…

• GCSE's including English and Maths A*- C or equivalent
• Basic Computer Skills
• A current driving license and the ability to meet travelling needs of the role, including driving company vehicles.

Special Conditions...

• Standard DBS Check
• Full UK Driving License
• Ability to travel/ access to a vehicle for work purposes.

What we can do for you

• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of up to 7% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities.

Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.

About The Organisation

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.