Civil Enforcement Officer

Tonbridge and Malling Borough Council; Kings Hill; On-site; GBP 26,000 - 29,000; Full time

Job summary

Tonbridge and Malling Borough Council is recruiting Civil Enforcement Officers based in Kings Hill. The role involves patrolling parking areas across the Borough, monitoring ticket machines and issuing Penalty Charge Notices, while delivering excellent customer service to the public.

A full UK driving licence and a courteous, confident manner are essential. Weekend and evening shifts are required; DBS check is performed.

Qualifications

• Clear communication with the public
• Ability to remain calm and courteous in challenging situations
• Excellent customer service and problem-solving skills
• A proactive, organised and diplomatic approach to work

Responsibilities

• Patrol parking areas across the Borough.
• Monitor ticket machines and enforce penalties by issuing Penalty Charge Notices.
• Assist members of the public and provide courteous information and help.
• Contribute to a safe roadside environment and support traffic flow across locations.

Skills

Communication skills

Customer service

Diplomatic approach

Team player

Job description

£26,217 - £29,067 (plus additional payment for unsocial hours worked, circa 9% of base salary)

Location:

Kings Hill, Tonbridge & Malling Council

Contract:

Permanent

Working Pattern:

Hours:

37 hours per week.

DBS Check:

Yes

Closing Date:

27/09/2026 at 23:55

Reference:

SSLTS/26/344082

Have you considered being trained as a Civil Enforcement Officer (CEO) and becoming part of Tonbridge & Malling Council's Parking Services team or perhaps you are a current CEO looking for a new challenge?

The Civil Enforcement team has recently expanded so we have a number of new opportunities to join us.

If you possess good communication skills and are well organised with a diplomatic approach, then you could have just the right qualities to undertake the CEO role. You will be based at the Council Offices in Kings Hill but you will work across various locations within the Borough; and as well as assisting members of the public, you'll patrol parking areas, monitor ticket machines and issue Penalty Charge Notices.

A full UK driving licence, and the ability to work well as part of a team, are essential as are your excellent customer service skills. Our Civil Enforcement Officers represent the public face of the Council, therefore it is essential that you possess a courteous, helpful and confident manner.

Patrols are carried out on foot and in vehicles, you will use a hand held capture device, make concise notes and deal tactfully with members of the public. The job involves weekend and evening working on a shift basis.

You will assist in continuing to provide a safe roadside environment which is our priority, we prevent dangerous and inconsiderate parking, which will help assist traffic flow, improve access to homes and businesses, and keep public transport on the move all over our Borough.

View our brief video on becoming a Civil Enforcement Officer in the link below under 'Further Information about this vacancy'.

Interviews to take place 6th October 2026