Civil Enforcement Officer

Surrey Heath Borough Council; Camberley; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Annual leave 170–207 hrs

Local government pension

Free parking for employees

Professional membership fee

Gym membership subsidy

MyStaff Shop discounts

Job summary

Surrey Heath Borough Council is seeking a dedicated Customer Service Officer to join the car parking team. You will work from the Main Square car park office, handling enquiries by phone, intercom or face to face, and help keep our multi-storey and surface car parks running smoothly.

The role requires a current driving licence and knowledge of parking legislation; Civil Enforcement Officer Level 2 or equivalent experience is preferred.

Qualifications

• Excellent customer service and public-facing skills.
• Self-confident and presentable; driving licence required.
• Experience with parking legislation and enforcement is advantageous.

Responsibilities

• Provide direct customer care from the Main Square car park office by phone, intercom or face to face.
• Enforce parking regulations across the Borough and support parking operations.
• Assist with ICT systems and pay stations training and usage guidance for the public.

Skills

Customer service

Public interaction

Driving licence

Attention to detail

Education

Civil Enforcement Officer Level 2

Job description

Salary: £25,422 - £29,107 per annum (plus annual Retention and Recruitment allowance £1,040 pa)

Contract: Permanent

Hours: 37 hours per week. 4 on 4 off rota, including weekends.

DBS Check: Yes

Closing Date: 13/09/2026 at 23:59

Join Surrey Heath Borough Council and be part of an organisation who is committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We welcome a culture of innovation and creativity by welcoming new ideas from everyone.

About The Role

We are seeking a strong individual to bring excellent customer service and high standards to our car parking service. Working across the Borough and within a busy operations office, you will help keep our multi-storey and surface car parks running smoothly, providing excellent customer care under sometimes demanding situations and enforcing parking regulations in our car parks.

You will provide direct customer care from our Main Square car park office either by phone, intercom or face to face. Full training will be given on our ICT systems, payment systems and pay stations. You will also be expected to provide information on car park related matters to the public throughout your role.

About You

You will be self-confident, have excellent customer facing skills, be practical and presentable, have a current driving license to carry out mobile patrols and hold the relevant qualification (Civil Enforcement Officer Level 2) or be experienced in the knowledge of parking legislation, equipment and enforcement.

Additional Information

We are committed to providing a healthy work life balance for our employees, with hybrid working and other flexible working arrangements on offer. A laptop and mobile phone will be provided for your role if applicable.

• We offer a generous benefits package including a minimum of 170 hours’ annual leave rising to 207 hours after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee.
• As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.

For an informal discussion, please contact Alan Burns, Parking Services Manager on ([phone], [e-mail]

Surrey Heath Borough Council is committed to safer recruitment and equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community.

Our Commitment

Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community.

Surrey Heath Borough Council – Working for Equality. We welcome applications from all sections of the community.

If you have any further enquiries please email [e-mail] or telephone [phone].

For technical issues, please contact Jobsgopublic directly.

Please Note

All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed.

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