Civil Enforcement Officer

Surreyheath; Camberley; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Free parking

Gym membership discount

Staff shop discounts

Cycle to work

Job summary

Surrey Heath Borough Council is seeking a proactive customer-facing officer to manage car parking operations across the Borough. You will staff the Main Square car parks office, enforce parking regulations, assist the public, and provide information by phone, in person or via intercom.

Training will be provided on ICT systems and payment stations, with a focus on delivering high-quality service. The role requires a current driving licence and knowledge of parking legislation, with the Civil

Qualifications

• Self-confident with excellent customer-facing skills.
• Practical and presentable, with driving licence.
• Knowledge of parking legislation or experience in enforcement.

Responsibilities

• Enforce parking regulations across Borough car parks.
• Provide information and assistance to the public face-to-face, by phone or intercom.
• Operate ICT/pay systems and support the office in daily duties.

Skills

Customer service

Communication skills

Driving license

Education

Civil Enforcement Officer Level 2

Tools

ICT systems

Pay stations

Job description

£26,410 - £29,107 per annum (plus annual Retention and Recruitment allowance £1,040 pa)

Location:

Contract:

Permanent

Working Pattern:

Hours:

37 hours per week. 4 on 4 off rota, including weekends.

DBS Check:

Yes

Closing Date:

13/09/2026 at 23:59

Reference:

BER/26/343494

Join Surrey Heath Borough Council and be part of an organisation who is committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We welcome a culture of innovation and creativity by welcomingnew ideasfrom everyone.

About the Role

We are seeking a strong individual to bring excellent customer service andhigh standardsto our car parking service. Working across the Borough and within a busy operations office, you will help keep our multi-storey and surface car parks running smoothly, providing excellent customer care under sometimes demanding situations and enforcing parking regulations in our car parks.

You will provide direct customer care from our Main Square car park office either by phone,intercomor face to face. Full training will be given on our ICT systems, paymentsystemsand pay stations.You will also be expected to provide information on car park related matters to the public throughout yourrole.

About You

You will be self-confident, have excellent customer facing skills, be practical and presentable, have a current driving license to carry out mobile patrols andhold the relevant qualification(Civil Enforcement Officer Level 2)or be experienced in theknowledge of parking legislation, equipment and enforcement.

Additional Information

We are committed to providing a healthy work life balance for our employees,withhybrid workingand otherflexibleworking arrangements on offer. A laptop and mobile phone will be provided for your role if applicable.

• We offer agenerous benefits package includinga minimum of170 hours' annual leaverising to 207 hours after 5 years' service
• plus Bank Holidays
• a generous localgovernmentpensionscheme
• free parkingfor all employees and payment of a professional membership fee
• As well as subsidised gym membership at our local Places Leisure Centre and great savingsfrom supermarkets
• shopping
• cycle to work schemes
• and holidays via the My Staff Shop scheme.

Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community.

Surrey Heath Borough Council - Working for Equality. We welcome applications from all sections of the community.