Public-Facing Parking Enforcement Officer

Tonbridge and Malling Borough Council; Kings Hill; On-site; GBP 26,000 - 29,000; Full time

Job summary

Tonbridge and Malling Borough Council is recruiting Civil Enforcement Officers based in Kings Hill. The role involves patrolling parking areas across the Borough, monitoring ticket machines and issuing Penalty Charge Notices, while delivering excellent customer service to the public.

A full UK driving licence and a courteous, confident manner are essential. Weekend and evening shifts are required; DBS check is performed.

Qualifications

• Clear communication with the public
• Ability to remain calm and courteous in challenging situations
• Excellent customer service and problem-solving skills
• A proactive, organised and diplomatic approach to work

Responsibilities

• Patrol parking areas across the Borough.
• Monitor ticket machines and enforce penalties by issuing Penalty Charge Notices.
• Assist members of the public and provide courteous information and help.
• Contribute to a safe roadside environment and support traffic flow across locations.

Skills

Communication skills

Customer service

Diplomatic approach

Team player

Job description

Tonbridge and Malling Borough Council is recruiting Civil Enforcement Officers based in Kings Hill. The role involves patrolling parking areas across the Borough, monitoring ticket machines and issuing Penalty Charge Notices, while delivering excellent customer service to the public.

A full UK driving licence and a courteous, confident manner are essential. Weekend and evening shifts are required; DBS check is performed.