Civil Enforcement Officer

Marston Holdings Limited; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive leave

Full training

Health and well-being support

Gym discounts

Retail, travel & leisure perks

Green travel schemes

Pension and Death in Service

Recognition for work

Job summary

Marston Holdings is recruiting a Civil Enforcement Officer to patrol streets and car parks, assisting the public with parking guidance and safety while working outdoors in varied conditions.

The role emphasizes independence, accountability and strong community focus, with a need to handle challenging situations professionally and maintain fairness across the local area.

Qualifications

• Ability to work alone for extended periods
• Accountability and sound judgement in outdoor environments
• Strong people skills with a calm, professional manner
• Care for community safety and fairness
• Willingness to work outdoors in all weathers
• Driving licence is preferred but not essential

Responsibilities

• Patrolling streets and car parks with confidence and professionalism
• Providing guidance to the public on where to park safely
• Spending long periods outdoors on your feet
• Issuing notices to encourage fair and safe parking
• Helping keep traffic moving and neighbourhoods accessible
• Reporting issues such as abandoned vehicles or blocked access
• Collaborating with local authorities and councils
• Upholding integrity and community safety

Skills

Independent worker

Accountability

Outdoor work

Calm communication

Fairness

Self-motivation

Challenging situations handling

Driving licence (preferred)

Job description

Civil Enforcement Officer

A role with responsibility, purpose and real impact in your community

This is a role for people who value independence, take responsibility seriously, enjoy working outdoors and are motivated to make a positive difference in their local community. As one of our Civil Enforcement Officers - also known as Traffic Wardens or Parking Attendants - you'll help keep streets safe, accessible and fair for everyone. Every day is varied and engaging, requiring accountability, sound judgement and the ability to work outdoors in all weathers while playing an important part in supporting the public.

What you'll be doing:

• Patrolling streets and car parks with confidence and professionalism
• Supporting the public with clear, helpful guidance, including advice on where to park safely
• Spending extended periods outdoors on your feet, staying active in all weather conditions
• Encouraging fair and safe parking by issuing notices when required
• Helping to keep traffic moving and neighbourhoods accessible
• Reporting issues such as abandoned vehicles or blocked access points
• Working in partnership with local authorities and councils
• Acting with integrity and contributing to a safer, more welcoming community

What makes a great Civil Enforcement Officer:

• Enjoy working alone for extended periods and value being part of a supportive team
• Physically resilient and happy outdoors in all weathers
• A high level of self-motivation and accountability
• Strong people skills with a calm, professional, approachable manner
• Care about fairness, community safety and doing the right thing
• Confident and consistent when dealing with challenges
• Driving Licence Preferred but not essential

Working Hours

• 42.5 hours per week
• 5 days on, 2 days off
• Shifts between 2:00pm and 11:00pm

What's in it for you:

• Competitive leave and family-friendly benefits
• Full training, development and uniform
• Health and well-being support and gym discounts
• Retail, travel and leisure perks
• Green travel schemes
• Pension and Death in Service benefit
• Recognition for the important work you do

About Us:

Marston Holdings, together with our NSL brand, is deeply rooted in the communities we serve. We provide smart, technology-enabled services that help local people, neighbourhoods and councils function safely and smoothly every day. Our teams are a familiar, supportive presence on the streets - working closely with residents, visitors and partners to keep public spaces moving, accessible and welcoming for everyone.

All offers are subject to DBS clearance. We are an equal-opportunity employer committed to inclusion and fairness for all

INDT