Senior Enforcement Officer - 00295

West Berkshire Council; Newbury; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Training opportunities

Local government pension

Family friendly policies

Discounts

Wellbeing programme

Annual leave 29+5 days

Job summary

West Berkshire Council is seeking a Senior Enforcement Officer within the Transport and Countryside Service to enforce parking regulations and support road safety. You will assist with parking service operations, handle customer enquiries, process penalty charge notices, and prepare records and reports.

The role requires strong enforcement experience, knowledge of parking legislation, excellent communication, and the ability to work both independently and as part of a team.

Qualifications

• Proven enforcement experience, ideally in a local authority environment.
• Sound knowledge of parking legislation and enforcement practices.
• Excellent communication with stakeholders.
• Strong organisational skills to manage multiple priorities and deadlines.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy in records and reporting.
• Driving licence and willingness to travel across West Berkshire.

Responsibilities

• Assist with the effective operation of the parking service, including enforcement of parking regulations.
• Provide high level customer service to parking users, handling enquiries, complaints, and appeals.
• Process parking penalty charge notices, including reviewing representations and attending adjudication hearings.
• Support the Principal Parking Officer in management and administration of the parking service.
• Carry out site visits and inspections to assess parking issues and recommend actions.
• Assist with implementation of parking schemes and changes, including stakeholder consultation.
• Maintain records and databases related to parking enforcement and provide statistical reports.
• Collaborate with other teams and external partners to ensure effective enforcement.
• Attend meetings and provide advice on parking issues.

Skills

Enforcement experience

Parking legislation knowledge

Communication skills

Organisational skills

Independent worker

Team player

Attention to detail

Driving licence

Willing to travel

Job description

Are you an experienced enforcement professional looking for a new challenge within a dynamic and supportive local authority? West Berkshire Council is seeking a Senior Enforcement Officer to join our Transport and Countryside Service, working alongside the Principal Parking Officer to ensure the effective enforcement of parking regulations and contribute to the delivery of high-quality transport services.

The Role

As the Senior Enforcement Officer, you will play a crucial role in maintaining road safety and ensuring compliance with parking regulations. Your key responsibilities will include:

• To assist with the effective operation of the parking service, including the enforcement of parking regulations.
• To provide a high level of customer service to parking users, including handling enquiries, complaints, and appeals.
• To assist with the processing of parking penalty charge notices, including reviewing representations and attending adjudication hearings.
• To support the Principal Parking Officer in the management and administration of the parking service.
• To carry out site visits and inspections to assess parking issues and recommend appropriate actions.
• To assist with the implementation of parking schemes and changes, including consultation with stakeholders.
• To maintain accurate records and databases related to parking enforcement and provide statistical reports as required.
• To work collaboratively with other teams and external partners, such as the police and towing companies, to ensure effective enforcement.
• To attend meetings and provide advice and guidance on parking issues.

The Ideal Candidate

The ideal candidate will possess the following skills and attributes:

• Proven experience in enforcement, ideally within a local authority environment.
• Sound knowledge of parking legislation, regulations, and enforcement practices.
• Excellent communication skills, with the ability to engage and negotiate with a range of stakeholders.
• Strong organisational skills, with the ability to manage multiple priorities and work to deadlines.
• Ability to work independently, using initiative to resolve issues, as well as part of a team.
• Attention to detail and accuracy in record-keeping and reporting.
• Driving licence and willingness to travel across West Berkshire.

Why Work for West Berkshire Council?

• Access to a wide range of training and development opportunities
• Generous Local Government pension scheme
• Family friendly policies
• A range of local discounts
• Wellbeing Programme including Employee Assistance Programme and employee benefits
• You will also be entitled to a generous annual leave entitlement starting at 29 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service.

For an informal discussion about the role, please contact Danielle Amor, Interim Transport & Parking Services Manager, by email at [e-mail]

Equal Opportunities

The Council supports Equal Opportunity of employment and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

This privacy notice applies to job applicants applying for vacancies with West Berkshire Council https://info.westberks.gov.uk/pnapplications

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We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.