Civil Enforcement Officer

Tonbridge and Malling Borough Council; Tonbridge; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

Tonbridge and Malling Borough Council is recruiting Civil Enforcement Officers to join its Parking Services team. Based at Kings Hill, you’ll patrol parking areas, monitor ticket machines and issue Penalty Charge Notices across the Borough.

A full UK driving licence, strong customer service and a diplomatic approach are essential, with weekend and evening shifts. The vacancy offers a permanent contract, 37 hours per week, and DBS clearance. Interviews are scheduled for 6 October 2026.

Qualifications

• Excellent communication and customer service skills.
• Well organised with a diplomatic approach.
• Able to work as part of a team.
• Full UK driving licence required.
• Weekend and evening work on a shift basis.

Responsibilities

• Patrol parking areas and monitor ticket machines across the Borough.
• Issue Penalty Charge Notices as required and ensure compliance with parking regulations.
• Provide courteous assistance to the public and maintain a professional presence.

Skills

Communication skills

Organised

Diplomatic approach

Customer service skills

Team player

UK driving licence

Job description

£26,217 - £29,067 (plus additional payment for unsocial hours worked, circa 9% of base salary)

Location:

Kings Hill, Tonbridge & Malling Council

Contract:

Permanent

Working Pattern:

Hours:

37 hours per week.

DBS Check:

Yes

Closing Date:

27/09/2026 at 23:55

Reference:

SSLTS/26/344082

Have you considered being trained as a Civil Enforcement Officer (CEO) and becoming part of Tonbridge & Malling Council’s Parking Services team or perhaps you are a current CEO looking for a new challenge?

The Civil Enforcement team has recently expanded so we have a number of new opportunities to join us.

If you possess good communication skills and are well organised with a diplomatic approach, then you could have just the right qualities to undertake the CEO role. You will be based at the Council Offices in Kings Hill but you will work across various locations within the Borough; and as well as assisting members of the public, you’ll patrol parking areas, monitor ticket machines and issue Penalty Charge Notices.

A full UK driving licence, and the ability to work well as part of a team, are essential as are your excellent customer service skills. Our Civil Enforcement Officers represent the public face of the Council, therefore it is essential that you possess a courteous, helpful and confident manner.

Patrols are carried out on foot and in vehicles, you will use a hand held capture device, make concise notes and deal tactfully with members of the public. The job involves weekend and evening working on a shift basis.

You will assist in continuing to provide a safe roadside environment which is our priority, we prevent dangerous and inconsiderate parking, which will help assist traffic flow, improve access to homes and businesses, and keep public transport on the move all over our Borough.

View our brief video on becoming a Civil Enforcement Officer in the link below under 'Further Information about this vacancy'.

For an informal discussion about this role please contact Andy Bracey, Parking Manager on 01732 876222 (Direct applicants only, strictly no agencies)

Interviews to take place 6th October 2026