City Manager (mandarin speaking)

HungryPanda AU Pty Ltd; Greater London; On-site; AUD 120,000 - 180,000; Full time

Job summary

HungryPanda AU Pty Ltd in Australia seeks a strategic Head of City Growth to lead expansion across key markets. You will own the city P&L, drive GMV, revenue, and market share while shaping pricing and promotions.

You will recruit and coach the local BD team, collaborate with Marketing, Operations and Delivery, and establish high-level partnerships with enterprise merchants to ensure sustainable growth.

Qualifications

• 3+ years in food delivery, O2O, or tech/e-commerce, with 1–2+ years managing high-performing BD or sales teams.
• Strong business insight with a track record of managing P&L and using data to drive growth.
• Proven ability to build, train, and motivate teams alongside senior-level negotiation skills.
• Customer-centric mindset with clear cross-channel communication and strong attention to detail.
• Deep understanding of the local Asian dining landscape; bilingual English and Mandarin preferred.
• Holding a valid work visa and open to Employer Sponsorship (Subclass 482).

Responsibilities

• Own full city P&L, driving GMV, revenue, market share, and commercial expansion.
• Recruit, coach, and manage the local Business Development team. Set targets, oversee pipeline, and assist in closing high-value merchant deals.
• Collaborate with Marketing, Operations, and Delivery teams to streamline city operations, hit KPIs, and boost merchant order volume.
• Build and maintain high-level partnerships with key enterprise merchants and chain restaurants, ensuring long-term success.

Skills

Leadership

Negotiation

Communication

Analytical thinking

Strategic planning

Job description

Headquartered in London, the UK, HungryPanda is a specialist food delivery platform providing authentic Chinese food and groceries to Chinese compatriots and students abroad since its establishment in 2017.

Headquartered in London, the UK, HungryPanda is the global leader in delivering Chinese food and groceries to overseas Chinese communities since its establishment in 2017.

Our Value

HungryPanda’s vision is to become the global market-leading platform that enables overseas Chinese business in the food industry and connects Chinese food to all consumers who enjoy it.

Our Mission

Connecting merchants to consumers via our state-of-the-art online platform and industry-leading delivery service. Consolidating the end-to-end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our far-reaching business network and digital solution

Our People

Above all, we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy!

Key Responsibility

• City P&L & Growth: Own full city P&L, driving GMV, revenue, market share, and commercial expansion. Formulate and execute growth strategies across merchant acquisition, pricing, and promotions.
• BD Team Leadership: Recruit, coach, and manage the local Business Development team. Set targets, oversee pipeline execution, and assist in closing high-value merchant deals.
• Cross-Functional Execution: Collaborate with Marketing, Operations, and Delivery teams to streamline city operations, hit KPIs, and boost merchant order volume.
• Strategic Merchant Relations: Build and maintain high-level partnerships with key enterprise merchants and chain restaurants, ensuring long-term satisfaction and commercial success.

Requirements

• Experience: 3+ years in food delivery, O2O, or tech/e-commerce, with 1–2+ years managing high-performing BD or sales teams.
• Commercial Acumen: Strong business insight with a track record of managing P&L and leveraging data to drive growth.
• Leadership & Negotiation: Proven ability to build, train, and motivate teams alongside exceptional senior-level negotiation skills.
• Communication & Focus: Customer-centric mindset with clear cross-channel communication skills and strong attention to detail.
• Language & Market Knowledge: Deep understanding of the local Asian dining landscape; bilingual proficiency (English and Mandarin) preferred.
• Work right: Currently holding a valid work visa and open to Employer Sponsorship (Subclass 482) for the right opportunity.

With its business footprint in 47 major cities across the UK, France, Australia, New Zealand, the US, and Canada, HungryPanda is committed to promote overseas Chinese restaurants digitalization, to improve users and merchants experience and to become the bridge between overseas Chinese communities and Chinese culture.